Service Advisor at Burlington Kia in Burlington, NC

Job description

• Are you ready to enter the fast lane? Do you enjoy working in a fast past environment with a passion for customer service? Burlington Kia is seeking Service Advisor’s to help expand our growing Service department.
• As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well versed in product offerings, inventory needs, technician scheduling and customer service.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Requirements

• Must hold a high school diploma or equivalent
• Excellent customer service skills
• Basic Computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast paced environment
• Excellent oral and written communication skills
• Team player
• Must have a valid driver’s license
• Ability to learn new technology, repair and service procedures and specifications Able to operate electronic diagnostic equipment

Skills

Required

• Excellent customer service skills
• Basic Computer skills
• Team player

Benefits

• 401(K)
• Paid Holidays
• Paid Vacation
• Health, Dental and Vision insurance at group rates
• Basic Life Insurance
• Accident and Critical Illness insurance
• Growth opportunities
• Competitive pay plans