Service Advisor at Valley Subaru of Longmont in Longmont, CO
- Company: Valley Subaru of Longmont
- Location: Longmont, CO
- Posted: Sep 18, 2026
- Type: Full-time
Overview
Make sure the work specified on the repair order is completed with efficiency, accuracy and in accordance with dealership policies Explain to Technician what Customer has described so that the Technician can Diagnose, maintain, and repair vehicle automotive systems efficiently.
Responsibilities
- Make sure the work specified on the repair order is completed with efficiency, accuracy and in accordance with dealership policies
- Explain to Technician what Customer has described so that the Technician can Diagnose, maintain, and repair vehicle automotive systems efficiently.
- Communicate with Customers about what the Technicians may have found and if any additional service is needed. Explain online multi-point inspection report
- Make sure repairs under warranty are completed to manufacturer specifications
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend needed maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Requirements
- Are a fast learner
- Have excellent written and verbal communication skills
- Have excellent customer service skills
- Are a team player
- Are computer literate
- Have a valid driver’s license
- Proven record of achieving exceptional Customer Satisfaction
- Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus
- Above average energy level
- A desire for a long term career with a growing organization
- Personal and professional integrity
- ADP computer experience a plus
Skills
Required
- Are a fast learner
- Have excellent customer service skills
- Are a team player
- Are computer literate
- Have a valid driver’s license
- Above average energy level
- Personal and professional integrity
Preferred
- ADP computer experience a plus
Benefits
- Pay based on experience
- Medical & Dental Insurance
- Paid Vacation
- Closed Sundays
- Wonderful Culture
About Valley Subaru of Longmont
Our Goal at Valley Subaru of Longmont is to create an exceptional environment for our customers and employees for the continual well-being and growth of everyone involved. We are all working together to build a stronger and better dealership and community in which to work and live. By working together in a spirit of cooperation and teamwork, our dealership will be unsurpassed for its quality, integrity, and service.