Customer Service Representative at Spherion CT/RI/Western MA in Worcester, Massachusetts, United States

Job description

• We are seeking a friendly and efficient Customer Service and Dispatching Representative to join our team. In this fast-paced environment, you will be responsible for providing excellent customer service while also coordinating and dispatching our service team.

Responsibilities

• Answering incoming customer calls and emails, addressing inquiries, and resolving issues.
• Providing information about our products and services.
• Processing orders and requests accurately.
• Scheduling and dispatching service technicians or teams to customer locations.
• Maintaining clear and accurate records of customer interactions and dispatching activities.
• Coordinating with service teams to ensure timely and efficient service delivery.
• Following up with customers to ensure satisfaction.
• Handling customer complaints and escalating issues as needed.
• Performing general administrative tasks as required.

Requirements

• Previous customer service experience, preferably in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Good problem-solving skills.
• Proficiency in basic computer applications.
• Ability to learn and use dispatching software.
• Strong attention to detail and accuracy.
• Reliable and punctual.

Skills

Required

• Previous customer service experience
• Good problem-solving skills
• Strong attention to detail and accuracy
• Reliable and punctual

Benefits

• $20 - $22 per hour (depending on experience)