Entry-Level Service Advisor Trainee / Porter at Livermore Ford Lincoln Alfa Romeo Maserati at Livermore Ford in Livermore, CA

Job description

• Livermore Ford Lincoln Alfa Romeo Maserati is seeking a motivated, customer-focused individual to join our Service Department as an Entry-Level Service Advisor Trainee / Porter. This position is designed for individuals looking to begin a career in the automotive industry with the opportunity to grow into a Service Advisor role through hands-on training and mentorship.
• We believe in promoting from within and developing future leaders. If you have a positive attitude, strong work ethic, excellent customer service skills, and a desire to learn, we want to hear from you.
• This position is designed as a career development opportunity. Successful team members who demonstrate strong customer service skills, reliability, and a willingness to learn will have the opportunity to advance into a Service Advisor position and continue growing within the organization.

Responsibilities

• Greet customers in a friendly and professional manner.
• Assist with vehicle check-in and service lane organization.
• Move customer and dealership vehicles safely throughout the property.
• Maintain cleanliness and organization of the service drive and customer waiting areas.
• Deliver completed vehicles to customers and assist with vehicle pick-up.
• Perform vehicle walk-arounds and basic inspections.
• Assist technicians and service advisors with daily operations.
• Shuttle vehicles as needed.
• Support the service team in providing an exceptional customer experience.
• Learn dealership service processes and procedures.
• Shadow experienced Service Advisors.
• Assist with appointment scheduling and customer communications.
• Learn how to create repair orders and document customer concerns.
• Develop knowledge of maintenance recommendations and repair services.
• Learn manufacturer maintenance schedules for Ford, Lincoln, Alfa Romeo, and Maserati vehicles.
• Build communication and sales skills necessary to become a Service Advisor.

Requirements

• Strong customer service and communication skills.
• Positive attitude and willingness to learn.
• Professional appearance and demeanor.
• Ability to work in a fast-paced environment.
• Team-oriented mindset.
• Valid California driver's license with a clean driving record.
• Ability to operate both automatic and manual transmission vehicles is required

Skills

Required

• Professional appearance and demeanor
• Team-oriented mindset

Benefits

• Career advancement opportunities
• Promote-from-within culture
• Ongoing training and development
• Supportive team environment
• Employee discounts
• Competitive compensation based on experience
• Opportunity to work with world-class automotive brands
• Free College education courses for employees and their family members
• Medical
• Vision
• Dental
• 401K
• Paid Vacation
• Training
• Free College Education courses for Employees and their Family
• Great growth opportunities and willing to train for advancement positions