Customer Service Account Specialist at Employee Magnets in Coppell, Texas, United States

Job description

• Customer Service Account Specialist – Coppell, TX
• Seeking an experienced Customer Service Account Specialist with experience/skills in material procurement, customer order management, invoicing/billing, shipment processing and inventory management. Candidates must have excellent computer skills for reporting and analyzing data including knowledge of v-lookups and creating pivot tables using MS Excel. Manufacturing experience is a big plus.

Responsibilities

• · Manage the purchasing process for clients buying parts, ensuring all customer needs are met and/or exceeded
• · Ensure all invoices are done and processed accurately and delivered to clients within the required timeframes
• · Ensure supplier performance (cost, on-time delivery and quality) including material costs are accurate and available for pricing
• · Control freight costs (inwards/outwards/local/international)
• · Track spare parts backlog
• · Research where parts may be available with other locations and move the invocatory to fill customer orders, notify that location that parts are being moved and arrange shipping details
• · Complete required reports are completed accurately and on time
• · Ensure orders are accurate and delivered within designated timeframes to clients
• · Ensures ordered are accurately invoiced within designated timeframes to clients
• · Ensure that all freight and shipping consignment orders conform to regulations as demanded by the country of destination
• · Liaise with the Finance team regarding the credit history, payment terms and, where applicable, LC requirements for all customer orders received

Requirements

• · 3 to 5 years of recent work experience in a supply chain role and understanding of credit management.
• · Manufacturing industry experience is highly preferred
• · Extensive knowledge of export documentation including booking freight (air & sea), letters of credits, bill of lading, packing lists, certificates of origin and embassy legalization requirements
• · Extensive understanding and knowledge of MRPII based enterprise systems
• · Understanding of client & supplier credit management principles
• · Practical knowledge and understanding of purchasing, sales ordering and invoicing processes
• · Must be self-motivated, driven, reliant and forthcoming
• · Able to multitask, flexible and works well under pressure
• · Ability to develop, build and maintain strong relationships with management, co-workers, suppliers and clients
• · Represent company values that include being a good team player, passionate, professional, committed, honest and treating people with dignity and respect
• · Must have excellent communication (written and verbal), be able to negotiate, solve problems & make decisions in line with organizational philosophies and practices to lead and be a part of a successful team

Skills

Preferred

• Manufacturing experience