Facilities Support/Receptionist at SolveNow in Austin, Texas, United States

Responsibilities

• Answer and appropriately direct incoming calls.
• Greet visitors, determine the nature of their business, and direct them to the appropriate individual.
• Ensure completion of any visitor management tasks, including review of Office Safety Induction Presentation
• Maintain guest and visitor sign-in/out; oversee the distribution and return of employee and visitor
• Assist in building or suite access control and the maintenance of a safe, healthy, and secure office
• Maintain local contact lists, if appropriate.
• Maintain a neat and organized front office area.
• Manage conference room use, reconcile conflicts, and post schedules (if appropriate).
• May assist with meeting setup, including procuring food and equipment.
• May perform other duties in support of the facility team or general office, as needed.
• Prepare and process incoming and outgoing mail (includes determining and affixing postage).
• Maintain records on outgoing registered mail and packages, and reconcile charging errors as needed
• Handle special requests for mail, package, and shipping-freight services.
• Ensure compliance with all legislation related to the handling and shipping of materials.
• May assist with mass mailings (generating distribution lists, labels, etc.).
• Respond to requests for facility maintenance or repair.
• Ensure completion of routine and required building or equipment service.
• Maintain equipment manuals and logs.
• Purchase and stock office supplies.
• Follow appropriate standard supply and related cost charging guidelines.
• Respond to internal requests for facilities service or repairs and contact property management or as appropriate.
• Assist with tasks related to facility management and appearance.
• Assist with facility Health, Safety, Security, and Environmental tasks.
• Support Plan Beyond goals and tasks related to Office Sustainability.
• Create an order of company's identification badges, and provide building or suite access card management
• Direct staff to corporate guidance on offsite storage, and coordinate box storage and retrieval.
• Upkeep of floor plans and other office information.
• May track office utilization or update other Facility related data as needed or requested.
• In the event of an office renovation or move, provide support to the Facilities project manager as requested.
• Assist or manage internal furniture moves, reconfigurations, or installations as needed.
• Serve as backup to Facility Lead on tasks related to local day-to-day operations. Cross-train with Lead (or others as appropriate).
• Other support to Real Estate Operations as needed or requested.

Requirements

• 100% based in-office position
• 2-years of in-person customer service-related experience
• Windows and Microsoft Office experience required
• High School Diploma required
• Ability to prioritize and manage multiple tasks
• 20 Hours per week, Monday-Thursday, Times to be determined

Skills

Required

• Windows and Microsoft Office experience