Night Auditor at Gale Hotels in Miami, FL

Job description

• The Night Auditor is responsible for completing the overnight front office and accounting audit functions for the condo-hotel operation. This role ensures that daily room revenue, taxes, fees, payments, adjustments, and guest ledger activity are accurately reviewed, balanced, and reported. The Night Auditor also supports overnight guest service, front desk operations, and coordination with security, housekeeping, engineering, and management as needed.

Responsibilities

• Night Audit & Financial Review
• Perform the daily night audit process in the property management system.
• Review and balance daily room revenue, taxes, resort fees, parking, package charges, and other hotel-related income.
• Verify that all room rates, market codes, payment methods, and postings are accurate.
• Review guest folios for billing accuracy, tax exemptions, adjustments, credits, and complimentary charges.
• Balance cash, credit card, and direct bill activity against system reports.
• Identify and report discrepancies, missing approvals, or unusual transactions to management.
• Prepare and distribute daily revenue, occupancy, and night audit reports.
• Ensure accurate posting of condo-hotel related charges, fees, and owner/guest transactions when applicable.
• Condo-Hotel Operations Support
• Understand the unique nature of condo-hotel operations, including unit ownership, rental program participation, owner stays, guest stays, and hotel-managed units.
• Ensure owner, guest, and rental program activity is properly coded and documented.
• Review room moves, complimentary rooms, house-use rooms, and out-of-order rooms for proper approval and tracking.
• Communicate any unit, maintenance, or guest-related issues that may impact owner reporting or hotel operations.
• Front Desk & Guest Service
• Provide professional overnight guest service, including check-ins, check-outs, guest requests, and issue resolution.
• Respond to guest inquiries, complaints, and emergencies in a calm and professional manner.
• Coordinate with security, housekeeping, engineering, and management for overnight operational needs.
• Ensure guest privacy, confidentiality, and proper handling of sensitive information.
• Maintain a professional front desk appearance and ensure proper shift handoff to the morning team.
• Controls & Compliance
• Follow hotel cash handling, credit card, refund, adjustment, and tax exemption procedures.
• Ensure all adjustments, rebates, voids, and paid-outs have proper documentation and approval.
• Maintain accurate audit files and daily backup documentation.
• Report any policy violations, suspicious activity, or system issues to management.
• Support internal controls related to revenue reporting, guest ledger accuracy, and front desk accountability.

Requirements

• Previous night audit, front desk, income audit, or hotel accounting experience preferred.
• Condo-hotel or residential hospitality experience is a plus.
• Experience with hotel property management systems such as OPERA Cloud preferred.
• Strong attention to detail and ability to reconcile financial activity accurately.
• Good communication and guest service skills.
• Ability to work independently overnight with minimal supervision.
• Basic accounting, cash handling, and revenue audit knowledge preferred.
• Bilingual English/Spanish preferred.
• Must be dependable, professional, and able to maintain confidentiality.
• Strong numerical and reconciliation skills.
• Excellent attention to detail.
• Guest service focused.
• Ability to handle overnight issues calmly and professionally.
• Organized and deadline-driven.
• Knowledge of hotel revenue, taxes, payments, and folio billing.
• Ability to identify errors and escalate issues appropriately.

Skills

Preferred

• Excellent attention to detail.
• Guest service focused.
• Organized and deadline-driven.