Front Desk Agent at Gale Hotels in Miami Beach, FL
- Company: Gale Hotels
- Location: Miami Beach, FL
- Posted: Sep 18, 2026
- Type: Full-time
- Experience: 2+ years
Overview
The Front Desk Agent provides superior guest services including check-in/check-out of hotel guests courteously and efficiently; processes all payments according to established hotel requirements; provides information and services to any guest or visitor in a friendly, professional manner.
Job description
- The Front Desk Agent provides superior guest services including check-in/check-out of hotel guests courteously and efficiently; processes all payments according to established hotel requirements; provides information and services to any guest or visitor in a friendly, professional manner.
Responsibilities
- Welcome guests as they arrive and check them into their rooms.
- Answer phone calls and respond to guest inquiries.
- Handle guest complaints and resolve issues in a timely and professional manner involving management if needed.
- Process payments and maintain accurate guest records.
- Balance cash drawer by counting cash at the beginning and end of work shift.
- Monitor lobby and work area to determine customer flow.
- Know all essential aspects of our business operations.
- Assist guests with luggage and other requests.
- Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly.
- Maintain a clean and organized front desk area.
- Provide information about hotel amenities, local attractions, and restaurants.
- Upsell hotel services and amenities to guests.
- Ensure guest satisfaction throughout their stay.
- Work collaboratively with other staff, managers, and resources.
- Perform any other duties requested by Management.
Requirements
- Proven experience minimum 2 years as a Front Desk Agent or in a similar role, preferably in the hospitality industry.
- PEP knowledge preferred.
- Knowledge of reservation and front desk systems.
- Good problem-solving skills
- Strong customer service skills.
- Excellent communication skills.
- Ability to multi-task.
- flexibility to work different shifts, including weekends and holidays.
- Excellent verbal communication skills in English and Spanish (preferred).
- Excellent verbal communication skills, with the ability to interact effectively with guests, associates, and external partners.
- Ability to work well under pressure and respond quickly and effectively to emergency situations.
Skills
Required
- Good problem-solving skills
- Strong customer service skills.
- Excellent communication skills.
- Ability to multi-task.
Preferred
- PEP knowledge preferred.