Dealership Experienced Used Car Sales Manager at Bob King Automotive Group in Winston Salem, NC

Job description

• Are you an experienced Automotive Used Car Sales Manager looking for an opportunity where your leadership, inventory management skills, and ability to drive profitability are recognized and rewarded?
• Bob King Hyundai is seeking a high-performing Dealership Experienced Used Car Sales Manager to join our leadership team. This is an opportunity to work with one of the area’s most well-known automotive groups while leading a successful pre-owned operation focused on customer satisfaction, profitability, and team development.
• If you have a proven track record of managing a successful used vehicle department and know how to build both gross profit and customer loyalty, we want to hear from you.
• The Used Car Sales Manager is responsible for leading all aspects of the dealership’s pre-owned vehicle operation, partnering with the General Manager. This includes inventory acquisition, merchandising, pricing strategy, sales performance, profitability, team leadership, and delivering an outstanding customer experience.
• The ideal candidate is an energetic, results-oriented leader who understands today’s automotive market and has the ability to maximize both sales volume and gross profit while developing a high-performing sales team.

Responsibilities

• Leadership
• Train, coach, and develop a successful used vehicle sales team.
• Create a positive, accountable, and customer-focused culture.
• Conduct daily sales meetings, coaching sessions, and one-on-one performance reviews.
• Motivate the team to consistently achieve and exceed sales objectives.
• Used Vehicle Operations
• Manage all aspects of the dealership’s used vehicle inventory.
• Appraise trade-ins accurately and competitively.
• Purchase vehicles through auctions, wholesalers, and other acquisition channels.
• Monitor inventory aging and implement strategies to maintain an appropriate inventory turn.
• Ensure all inventory is properly reconditioned, photographed, and merchandised for maximum online and showroom appeal.
• Sales & Profitability
• Monitor key performance indicators including closing ratios, gross profit, inventory turn, aging, and sales volume.
• Work closely with the Finance Department to maximize profitability and customer satisfaction.
• Ensure compliance with all dealership policies, lender requirements, and applicable laws.
• Customer Experience
• Resolve escalated customer concerns professionally and promptly.
• Ensure every customer receives an exceptional purchasing experience.
• Promote transparency, integrity, and long-term customer relationships.
• Support dealership efforts to achieve outstanding Customer Satisfaction (CSI) scores.
• Market & Inventory Management
• Utilize inventory management tools to maintain competitive pricing.
• Monitor online vehicle merchandising and digital retail performance.
• Partner with the General Manager to adjust inventory strategy based on market demand and dealership objectives.

Requirements

• We’re looking for a proven automotive leader who is passionate about developing people and delivering results.
• Previous dealership experience as a Used Car Sales Manager required, 3-5 years preferred.
• Strong understanding of used vehicle valuation, acquisition, and inventory management.
• Proven history of increasing sales volume and profitability.
• Excellent leadership, coaching, and team-building skills.
• Strong negotiation and closing abilities.
• Experience with dealership management systems and CRM software.
• Ability to analyze financial reports and key performance indicators.
• Professional communication and interpersonal skills.
• Proficiency in automotive industry software and Microsoft office tools.
• Valid driver’s license with an acceptable driving record.
• Leads by example.
• Builds strong relationships with customers and employees.
• Makes data-driven business decisions.
• Understands how to maximize inventory turn and gross profit.
• Coaches’ others to reach their full potential every day!
• Maintains the highest level of professionalism and integrity.
• Thrives in a fast-paced dealership environment.

Skills

Required

• Leadership
• Coaching
• Team-building
• Negotiation
• Closing abilities
• Inventory management
• Used vehicle valuation
• Acquisition
• Financial report analysis
• Dealership management systems
• CRM software
• Automotive industry software

Benefits

• Competitive compensation with outstanding earning potential.
• Performance-based bonus opportunities.
• Strong inventory and purchasing resources.
• Established dealership with an excellent reputation.
• Ongoing manufacturer and leadership training.
• A collaborative leadership team committed to your success.
• Paid Time Off beginning as early as your 31st day of employment.
• Medical, Dental, Vision and Other Insurance options.
• 401(k) with company match.
• Employee discounts on service, parts and vehicles.
• Employee Appreciation Program featuring tickets to local attractions and community partnerships.
• Career advancement opportunities throughout Bob King Automotive Group.