Customer Service | Booking Cruises at Evermore Travel LLC in Boston, Massachusetts, United States

Job description

• Position Overview: We are looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on cruise bookings. In this remote role, you will assist clients with researching, planning, and securing cruise accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment.

Responsibilities

• Assist clients in selecting and booking hotel accommodations
• Provide accurate information on hotel amenities, pricing, and availability
• Respond promptly and professionally to client inquiries via phone, email, or online chat
• Maintain detailed and accurate records of client interactions and bookings
• Collaborate with team members to ensure seamless client experiences
• Stay updated on hotel offerings, travel trends, and industry changes
• Attend virtual training sessions and team meetings

Requirements

• Strong communication and customer service skills
• Friendly, professional demeanor and positive attitude
• Comfortable working independently and managing time effectively
• Basic computer skills and a reliable internet connection
• Interest in travel and helping clients plan memorable stays
• Previous experience in customer service, hospitality, or sales is a plus but not required

Skills

Required

• Strong communication
• Customer service
• Friendly, professional demeanor
• Positive attitude
• Comfortable working independently
• Time management
• Basic computer skills
• Reliable internet connection

Benefits

• Flexible, remote work environment
• Full training and access to industry resources and tools
• Supportive team culture and mentorship
• Income-earning possibilities based on performance
• Exclusive travel discounts and perks through industry partners
• Personal and professional development opportunities