Front Desk Clerk/Data Entry (MFRC) at OXUS Consulting Group in Colorado Springs, Colorado, United States

Job description

• Were hiring a detail oriented, people-first Front Desk Clerk / Data Entry professional to support the Military & Family Readiness Center (MFRC) at Schriever Space Force Base. Youll be the Centers first impression greeting walk-in visitors, answering phones and email, and registering customers for classes while ensuring accurate daily data entry in the AFFIRST system. Training for base computer access and AFFIRST will be provided.
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Responsibilities

• Front-desk reception: Greet and assist walk ins; provide directions and basic information on MFRC programs, services, and classes.
• Customer communications: Answer phones and the organizational inbox professionally and promptly; route inquiries to the appropriate program manager.
• Registration & data entry: Register customers for classes/briefings; input and track daily statistics in AFFIRST (Quick Tracker); maintain sign-in logs.
• Resource center support: Help customers with computers and printers (e.g., loading paper, clearing jams, changing toner); perform random usage checks per policy.
• Marketing & updates: Assist with flyers, social posts, website/calendar updates, base magazine/marquee submissions, and weekly marketing emails.
• Facility organization: Keep the front desk, brochure racks, bulletin boards, copier room, and supply inventories neat and up to date; conduct quarterly inventories.
• Workshops & TAP support: Help prep classrooms for MFRC workshops; enter Transition Assistance Program (TAP) data and schedule client touch-points in AFFIRST.
• Team standards: Deliver courteous, accurate service; maintain business casual dress; coordinate 30 min lunch within the 11:00-13:00 window.

Requirements

• * 4+ year of customer service, reception, or administrative support experience
• * Working knowledge of **Microsoft Office** (Windows, Word, PowerPoint, Excel, Teams; Access a plus)
• * Fast, accurate data entry and strong attention to detail
• * Clear, professional verbal and written communication
• * Ability to obtain **base access** and **government computer access** (companysponsored onboarding, including Cyber Awareness training)
• * Reliability to cover core hours MondayFriday and coordinate absences in advance
• * Must be authorized to work in the U.S.
• * Must pass background checks necessary for base and network access (companysponsored)
• * Compliance with dress code (**business casual**; jeans permitted on Fridays if neat)
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• * Experience in a government, military, highered, or communityservices frontoffice environment
• * Familiarity with **AFFIRST** or other case/class registration systems
• * Experience supporting basic printer/computer user needs
• * Comfort assisting with simple marketing tasks (flyers, social, website/calendar updates)
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Skills

Required

• Customer service
• Reception
• Administrative support
• Data entry
• Attention to detail
• Verbal and written communication

Preferred

• Basic printer/computer user support