Online Travel Concierge at HB Travels in Elgin, Illinois, United States

Job description

• We are seeking a client-focused and detail-oriented Online Travel Concierge to join our team. In this role, you will work with clients virtually to design custom travel experiences, assist with bookings, and provide exceptional service throughout their journey. The ideal candidate thrives on creating memorable experiences, is highly organized, and enjoys helping others explore the world.

Responsibilities

• Consult with clients online to understand their travel goals, preferences, and special requests.
• Curate and book accommodations, transportation, dining, and activities tailored to each clients needs.
• Deliver customized itineraries and provide accurate confirmations.
• Offer personalized recommendations and insider tips to enhance each trip.
• Provide timely support before, during, and after travel.
• Stay up to date on destinations, industry trends, and exclusive offers.

Requirements

• Prior experience in travel, hospitality, or customer service preferred.
• Strong communication and interpersonal skills with a client-first mindset.
• Excellent organizational and multitasking abilities.
• Comfortable working virtually and using digital booking tools.
• High attention to detail and a passion for crafting unique travel experiences.

Skills

Required

• Communication
• Interpersonal skills
• Client-first mindset
• Organizational skills
• Multitasking abilities
• Attention to detail
• Digital booking tools

Benefits

• Flexible, remote-friendly work environment.
• Access to training and professional development resources.
• Opportunities to grow within the travel industry.
• Supportive and collaborative team culture.
• Potential access to industry discounts and travel perks.