Service Advisor at Colony Tire Corporation in Walterboro, SC

Job description

• Colony Tire Corporation located in Walterboro, SC, is currently seeking a full-time Service Advisor to join our team! Full benefit package offered including Medical, Dental, Vision, 401(k) + company match, Employee Stock Ownership Plan (ESOP), paid holidays, vacation time, company paid life insurance, and short-term disability.
• The Service Advisor is responsible for delivering exceptional customer service while driving sales growth and profitability. This role engages prospective and existing customers to sell retail, commercial, industrial, agricultural, intermodal, OTR/earthmover, and retread tires, along with road hazard programs and recommended services. The position supports daily store operations by accurately assessing customer needs, preparing quotes and estimates, and coordinating delivery and installation, while upholding Colony Tire Corporation’s standards of professionalism, integrity, and service excellence.

Responsibilities

• Greet, assist, and direct customers in a professional and courteous manner.
• Provide excellent customer service by demonstrating products and explaining features, benefits, and available services.
• Recommend appropriate products and services based on customer needs, applications, and budget considerations.
• Answer customer questions regarding pricing, availability, warranties, delivery timelines, product usage, and credit terms.
• Prepare accurate quotes, estimates, and bids tailored to specific customer requirements.
• Solicit new customer accounts and actively manage existing and unsold accounts.
• Coordinate and direct delivery and installation of products and equipment.
• Support store sales objectives and contribute to overall profitability.
• Communicate effectively with the Service Manager, Store Manager, and other team members regarding customer needs and order status.
• Perform other related duties as assigned to support store operations and sales goals.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or equivalent required; prior tire or related sales experience preferred.
• Strong customer service, sales, and communication skills.

Skills

Required

• Strong customer service skills
• Sales skills
• Communication skills