Remote Customer Support Coordinator at Cathie's Connections in Charlotte, North Carolina, United States

Job description

• We are seeking a Remote Customer Support Coordinator to assist clients with planning, organizing, and coordinating important details for upcoming experiences.
• In this role, you will help guide clients through options, answer questions, and ensure everything is clearly communicated and properly arranged. This position focuses on providing thoughtful support while helping create smooth and enjoyable experiences from start to finish.
• This is a flexible, remote opportunity ideal for individuals who enjoy working with people, staying organized, and having control over their schedule. Training and mentorship are provided, making it a great fit for those looking to build a new skillset or expand their income.

Responsibilities

• Respond to client inquiries and provide helpful, timely information
• Assist with researching and presenting options based on client needs
• Coordinate reservations and organize important details
• Maintain clear communication before and after bookings
• Track and update client information accurately
• Deliver a positive and supportive customer experience

Requirements

• Strong communication and people skills
• Organized and detail-oriented
• Comfortable working independently
• Positive attitude and willingness to learn
• Basic computer and online navigation skills
• Must be 18+ and authorized to work in the United States

Skills

Required

• Strong communication and people skills
• Organized and detail-oriented
• Comfortable working independently

Benefits

• Remote, flexible schedule
• Step-by-step training and ongoing mentorship
• Access to professional tools and resources
• Performance-based earning potential
• Supportive team environment
• Opportunities for growth over time