Solutions Engineer at Optimove in London

Job description

• The Solutions Engineer fills an essential role at Optimove - part technical expert, part storyteller. You'll sit at the centre of our EMEA sales cycles: tech calls, product demos, integration deep-dives, and the creative problem-solving that shows a prospect how the disparate pieces of the MarTech landscape can best work together. Your job is to understand what a prospect actually needs and map Optimove's solution against it - credibly, to engineers and marketers alike.
• You'll work across the verticals where we're strongest: iGaming, e-commerce and retail, and financial services - so you'll learn how retention, loyalty and lifecycle marketing really work in businesses where those things decide the P&L.
• You don't need to have been a Solutions Engineer before. Maybe you're customer-facing today with technical capacity you don't get to use - implementation, onboarding project management, or a technically-inclined CSM. Or maybe you're on the technical side ​ development, technical support, technical account management, customer engineering - and you're ready to bring that depth into client-facing work. If you have the technical foundation and the personality to sell with it, we'll teach you the craft: you'll be mentored by experienced Solutions Engineers and have real ownership from day one.

Responsibilities

• Partner with our Account Executives as the product and technology expert on new-business cycles — leading tech calls, running integration discussions and product deep-dives, and owning the technical questions that come up in the deal
• Build and deliver product demos that connect what our platform does to what each prospect actually needs - clear, compelling, concise
• Understand each prospect's technical and business requirements and map the Optimove solution against them, configuring the platform to show a real fit rather than a generic tour
• Become the go-to resource on Optimove's products and technology across the sales cycle, and support RFP and RFI responses
• Use AI every day to work smarter - researching prospects, building demo assets, sharpening the story. This is a team that builds its own AI workflows and demos Optimove's AI to prospects, not one bolting AI on afterwards
• Work closely with our Data and Integration teams to keep the "Front Stage" and "Back Stage" tightly connected
• Support product enablement for the Sales team, and keep building your own MarTech expertise - we invest in your learning, including conferences
• Travel occasionally to conferences and prospect on-sites

Requirements

• 2+ years in a customer-facing technical role - pre-sales, solutions consulting, technical account management, technical customer success, implementation, professional services or technical support - or a technical role with real customer exposure. An SE title is not required
• A technical foundation, through education or experience, with a working understanding of APIs, system integrations and data structures
• A clear communicator about technology - with engineers and with non-technical audiences. In this role, interpersonal skill counts as much as technical skill
• Genuinely curious, and already reaching for AI tools to work smarter (or itching to). This matters to us more than it might elsewhere
• Self-driven and comfortable with ambiguity - you take ownership, seek feedback, and find the path forward before the playbook is written. MarTech moves, and so will this role
• Able to run several deals at once and hold your commitments to the AEs you're supporting
• Excellent English, and the right to work in the UK (we are unable to provide sponsorship at this time)
• This is a hybrid role, and you will be required in our London office 3 days per week
• Experience with MarTech, CRM, CDP, SaaS or customer-engagement platforms - a strong advantage
• Exposure to iGaming, e-commerce/retail or financial services
• HTML/CSS, SQL, or hands-on data work

Skills

Required

• Excellent English

Preferred

• HTML/CSS, SQL, or hands-on data work

Benefits

• Optimove offers a vibrant, people-first culture where innovation, ownership, and continuous learning shape everything we do. Our UK team enjoys a modern office with a hybrid work model, daily lunch budget when onsite, and a fully stocked kitchen, along with a wide range of social events throughout the year. We’re committed to helping our people grow in an inclusive, supportive workplace recognised as one of the UK’s Best Workplaces in Tech and for Wellbeing.