Customer Service Representative Travel Industry at HB Travels in Evansville, Indiana, United States

Job description

• We are seeking a Customer Service Representative who is passionate about travel and enjoys helping clients. In this role, you will support travelers throughout their booking journey ,answering questions, resolving concerns, and ensuring an exceptional customer experience.

Responsibilities

• Assist clients with inquiries regarding travel options, bookings, and itineraries
• Provide accurate and timely information via phone, email, or chat
• Handle changes, cancellations, and special requests with professionalism
• Collaborate with the team to ensure smooth service delivery
• Document and track client interactions to maintain service quality

Requirements

• Strong interpersonal and communication skills
• Customer-focused mindset with problem-solving abilities
• Comfortable working with online systems and booking platforms
• Ability to multitask and remain organized in a fast-paced environment
• Prior customer service, call center, or hospitality experience is a plus

Skills

Required

• Interpersonal skills
• Communication skills
• Customer-focused mindset
• Problem-solving abilities
• Multitasking
• Organizational skills
• Online systems
• Booking platforms

Benefits

• Remote, flexible work environment
• Training and support in travel systems and client service best practices
• Access to travel discounts and industry perks
• Opportunities for career growth within the organization