Customer Service Representative – Travel Industry at HB Travels in London, United Kingdom

Job description

• We are seeking a dependable and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy assisting others, communicating clearly, and delivering high-quality service throughout the travel planning process.
• In this position, you will help respond to customer inquiries, provide travel-related information, and support a positive customer experience from start to finish.

Responsibilities

• Respond to customer inquiries via phone, email, and online platforms
• Assist customers with travel-related questions and general support
• Provide accurate information regarding destinations, policies, and procedures
• Maintain professional, courteous, and timely communication
• Follow company service standards and operational guidelines
• Document customer interactions as required

Requirements

• Strong written and verbal communication skills
• Customer service experience preferred, but not required
• Ability to work independently and manage time effectively
• Comfortable using computers and online systems
• Detail-oriented with a customer-first approach
• Interest in the travel industry is a plus

Skills

Preferred

• Customer service experience
• Interest in the travel industry

Benefits

• Training and ongoing support
• Flexible scheduling options
• Opportunities for growth within the travel industry
• Supportive and collaborative team environment