Seasonal Sales Associate at King Arthur Baking Company in Norwich, VT

Job description

• The Position: The Seasonal Sales Associate is key in delivering outstanding customer service and driving sales at our flagship location in Norwich, VT during our busiest times of the year. The Seasonal Sales Associate works between the Retail and Café as needed, assists customers with product selection, provides information about promotions and discounts, and ensures the shopping experience is enjoyable and memorable as well as performs the tactical function of operating cash registers and Point of Sale (POS) systems. The individual in this role works under direct supervision and as an integral part of a customer-focused team.

Responsibilities

• Greet customers warmly and ascertain their needs. Provide product information, answer inquiries, and offer recommendations. Assist customers in locating merchandise and making purchasing decisions.
• Strive to deliver exceptional customer service at all times. Address customer concerns or complaints promptly and professionally. Build rapport with customers to enhance their shopping experience and foster repeat business.
• Operate cash registers and POS systems to process transactions accurately and efficiently. Handle cash, credit, and other forms of payment securely.
• Ensure that merchandise displays are visually appealing and fully stocked. Monitor inventory levels and assist with restocking shelves, straightening, and cleaning as needed. Participate in periodic inventory counts and assist with inventory management tasks.
• Support the team in meeting monthly sales goals by actively engaging with customers to drive sales and meet established targets.
• Adheres to all safety, food, and workplace regulations, procedures, and policies.

Requirements

• 1-2 years of experience in a retail or related field.
• Proficiency in operating cash registers and POS systems.
• Baking knowledge a plus.
• Experience in a fast-paced environment.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• We value those who can demonstrate capability and articulate how prior experiences will help them transition into this role
• Customer Service Skills: Strong interpersonal and communication skills. Ability to provide exceptional service and resolve customer issues.
• Multitasking: Ability to handle multiple tasks simultaneously in a fast-paced environment while maintaining a positive and collaborative attitude
• Attention to Detail: Ensure orders are accurate and well presented. Maintain a clean and organized work environment.
• Reliability: Punctuality and consistency in attendance. Ability to work flexible hours, including weekends and holidays.
• Teamwork: Collaborate effectively with coworkers to achieve common goals.

Skills

Required

• Customer service skills
• Interpersonal and communication skills
• Multitasking
• Attention to detail
• Reliability
• Teamwork

Preferred

• Baking knowledge

Benefits

• The Benefits: As a seasonal employee, you will be eligible to receive generous discounts in our retail store, including free bread and flour each month. You will also be eligible to receive a 10% retention bonus upon the successful completion of your assignment.
• The Pay: $18.04 to $18.93 per hour worked; commensurate with experience.