HR Generalist at Vivid Seats in Chicago, IL

Job description

• The Opportunity:  The HR Generalist will play a critical role in delivering a seamless employee experience across key moments of the employee lifecycle. Reporting to the HR Manager, this role serves as the first point of contact for many employee needs while owning essential HR operational processes including onboarding, accommodations administration, non-exempt timekeeping support, policy management, employment verifications, and I-9 compliance.
• The ideal candidate is proactive and detail-oriented, exceling at providing exceptional employee support while managing critical HR processes with accuracy and discretion. They have a problem-solving mindset and thrive in a fast-paced environment – they have the ability to multitask and effectively prioritize competing needs.

Responsibilities

• Serve as the primary point of contact for employee and manager HR inquiries, managing the HR inbox and delivering timely, high-quality support while building trusted relationships across the organization.
• Coordinate and administer onboarding activities, creating a seamless and engaging new hire experience through successful integration into the organization.
• Ensure compliance with all I-9 and new hire documentation requirements.
• Administer employee accommodation requests, including intake, documentation, case tracking, and coordination with HR leadership throughout the interactive process.
• Support non-exempt timekeeping processes, including audits, corrections, and employee and manager inquiries to ensure accuracy and compliance.
• Process employment verification requests accurately and efficiently while maintaining confidentiality and data integrity.
• Maintain employee records and HRIS data with a high degree of accuracy, confidentiality, and attention to detail.
• Support the administration, communication, and maintenance of HR policies, procedures, and employee handbook content, ensuring employees have access to current and accurate information.
• Manage and enhance the HR Knowledge Base (HRKB), ensuring employees have access to accurate, up-to-date resources while identifying opportunities to improve self-service and reduce recurring questions.
• Drive operational excellence by implementing process improvements that enhance the employee experience, strengthen compliance, improve scalability, and increase team efficiency.

Requirements

• Bachelor's Degree in Human Resources, Business Administration, or a related field, or equivalent experience.
• Strong customer service orientation with a passion for providing an exceptional employee experience.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
• Strong written and verbal communication skills with the ability to handle sensitive and confidential information.
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
• Ability to learn new systems, processes, and policies quickly.
• Experience supporting employee-facing administrative processes, customer service, HR, or internship programs preferred.

Skills

Required

• Proactive
• Detail-oriented
• Problem-solving mindset
• Ability to multitask
• Effectively prioritize competing needs
• Strong customer service orientation
• Excellent organizational skills
• Strong written and verbal communication

Benefits

• Vivid Seats Pay Transparency Disclaimer: Full time offers from Vivid Seats include annual bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; quarterly credits and discounts for attending live events; and a variety of additional workplace perks. The typical starting salary within the full salary range for this position can range. Factors which may affect starting salary include geographic market, relevant skills/experience, education, and other qualifications.
• Salary: $65,000-$80,000