Customer Service/Operation at Humina Resource in Torrance, California, United States

Job description

• We are seeking a detail-oriented and dependable Customer Service / Operations Associate to support our growing business and newly acquired client accounts. This role plays a key part in ensuring order accuracy and maintaining smooth communication between the office and warehouse teams.
• The ideal candidate enjoys working in a team environment, pays close attention to detail, and is proactive in identifying and preventing errors.

Responsibilities

• Perform double and triple checks on picked orders to ensure accuracy
• Compare order information against picked products and shipping documents
• Support quality control and inspection processes
• Coordinate with warehouse staff and internal teams to resolve discrepancies
• Assist with newly launched client accounts and support existing accounts as needed
• Provide operational support for special projects and additional accounts
• Maintain accurate records and documentation
• Assist with basic administrative tasks using Excel and Word
• Communicate effectively with team members to ensure efficient workflow

Requirements

• Required
• Previous inventory control, warehouse, logistics, or operations experience
• Strong attention to detail and organizational skills
• Ability to work collaboratively with warehouse and office teams
• Basic computer skills including Microsoft Excel and Word
• Ability to prioritize tasks and work in a fast-paced environment
• Bilingual Japanese and English
• Experience in customer service or operations support
• Experience working with inventory or fulfillment processes

Skills

Required

• Strong attention to detail
• Organizational skills
• Ability to work collaboratively
• Ability to prioritize tasks

Preferred

• Bilingual Japanese and English