Customer Service Representative - State Farm Agent Team Member at State Farm Agent in IL-Oak Forest-60452 Hybrid - US

Job description

• As a Customer Service Representative with Brian Robinson Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, problem solving aptitude and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
• We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Properly process auto and fire applications.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Make outbound calls to enhance the customer experience.

Requirements

• Must have current Illinois property, casualty and life licenses.
• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous insurance industry customer service experience preferred.
• Flexible work from home options available.

Skills

Required

• Communication and interpersonal skills
• Detail-oriented
• Able to multitask

Benefits

• 401(k) matching
• Opportunity for advancement
• Paid time off
• Competitive salary
• Compensation: $48,000.00 per year