Call Center Supervisor at Milan Laser Hair Removal in Omaha, NE
- Company: Milan Laser Hair Removal
- Location: Omaha, NE
- Posted: Sep 18, 2026
- Type: Full-time
- Salary: $25/hr + monthly bonus
- Experience: 2+ years
Overview
Not your average call center—that’s the Milan difference. We’re a high-energy, results-driven team that knows how to have fun while getting the job done. We celebrate wins, push each other to improve, and create an environment where people actually enjoy coming to work.
Job description
- Not your average call center—that’s the Milan difference. We’re a high-energy, results-driven team that knows how to have fun while getting the job done. We celebrate wins, push each other to improve, and create an environment where people actually enjoy coming to work.
Responsibilities
- As a Call Center Supervisor, you’ll lead from the front—literally. This role is hands-on, with about 90% of your time spent on the floor coaching agents in real time. You’ll be right behind the team, helping them improve, build confidence, and win.
- Lead, coach, and develop a team to hit and exceed KPIs
- Provide real-time, in-the-moment coaching that actually sticks
- Create a positive, high-energy environment where people enjoy coming to work
- Have direct, honest conversations that motivate—not discourage
- Use data and technology to monitor performance and drive smarter decisions
- Keep the client experience at the center of everything you do
Requirements
- 2+ years of leadership experience in a KPI-driven environment
- Strong coaching skills—you know how to give feedback that people want to hear
- Confidence having tough conversations in a way that feels natural and productive
- Comfort with technology and using systems to track performance and improve results
- A positive, team-first attitude with the ability to thrive in a fast-paced environment
- Experience in a call center or sales environment preferred
- Bilingual (Spanish preferred) is a plus
Skills
Required
- Leadership
- Coaching
- Feedback delivery
- Communication
- Technology proficiency
- Performance tracking
- Team-first attitude
- Fast-paced environment adaptability
Preferred
- Call center experience
- Sales experience
- Bilingual (Spanish)
Benefits
- A call center that doesn’t feel like a call center—fun, collaborative, and team-focused
- Opportunities to grow your career as we continue to expand nationwide
- Full benefits: medical, dental, vision, 401k
- Free laser hair removal (for you + your spouse/partner)
- FREE laser hair removal for employees and their spouse or legal partner
- Medical, dental, vision, disability and life insurance within 30 days
- Paid time off starting immediately
- Closed on 6 major holidays
- 401K retirement plan with vested employer match