Service & Repair Sales Executive at Fujitec Elevator (US & Canada) in Lanham, MD

Job description

• Secure and maintain service accounts and repair work and develop and maintain strong relationships with new and existing customers so that the branch meets annual revenue goals. This position exercises discretion and independent judgement with respect to matters of significance.

Responsibilities

• · Exceed sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
• · Manage service accounts by visiting customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants, including building relationships with any associated groups.
• · Develop capital plans for customers to address their short-and long-term building needs.
• · Maintain a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information, including developing knowledge of local elevator code requirements.
• · Prepare repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtain price estimates from suppliers and manually calculates, including reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals.
• · Prepare service contract bids, including reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.
• · Receive and respond to written and oral questions related to quoted repairs and service contracts, including performing follow-up with customers on all service and repair proposals.
• · Monitor the status of current service contracts by visiting jobsites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issues.
• · Contact service customers regarding contract renewal prior to contract expiration; advise of price increases if appropriate.
• · Keep timely, well-organized records of sales activities including but not limited to proposals, bookings, losses and cancellations, using company-provided sales management software.
• · Utilize systems to perform various tracking functions.
• · Assist in A/R collection efforts to ensure prompt payment from customers
• · Conduct customer follow-up on all proposals.
• · Visit project sites when necessary and work with operations department to ensure customer needs and deadlines are being met.
• This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties.

Requirements

• · Education: Bachelor’s in related
• · Experience: Minimum 3 years in related
• · Requires a valid driver’s license and a satisfactory Motor Vehicle Report.
• · Local Travel Expectations: 60%
• · Technical Professional Knowledge
• · Teamwork and Cooperation
• · Communication
• · Customer Service Orientation
• · Initiative
• · Performance Motivation
• · Planning and Organizing
• · Sales Ability
• · Information Seeking
• · Problem Assessment

Skills

Required

• Technical Professional Knowledge
• Teamwork and Cooperation
• Communication
• Customer Service Orientation
• Initiative
• Performance Motivation
• Planning and Organizing
• Sales Ability
• Information Seeking
• Problem Assessment

Benefits

• The current base pay scale for this position and career level is bolded below:
• Level I: $64,817 to $88,468
• Level II: $78,755 to $111,338
• Level III: $105,903 to $142,899
• Level IV: $124,388 to $172,577
• This base pay range represents the anticipated low and high range of wages for this position. Actual salaries will vary and will be based on various factors, such as candidate's location, qualifications, skills, competencies, and proficiency for the role. [For sales only: This role is also eligible for commissions subject to the terms of the IC agreement.]
• In addition to base pay, full-time employees are eligible for insurance (medical, dental, vision, life, short-term disability, and long-term disability) and a 401(k) plan, all subject to the terms and conditions of those plans, which may change from time to time. Employees are also eligible for certain paid-time off benefits pursuant to our policies (which may change from time to time) and applicable laws.