Operations Manager at Fujitec Elevator (US & Canada) in Tukwila, WA

Job description

• Manage all service, repair and operations processes, employees, and projects. This position exercises discretion and independent judgement with respect to matters of significance.

Responsibilities

• Administer company safety program, including performing safety audits when necessary and stressing the importance of safety to all employees.
• Visit job sites and perform quality audits to ensure that route work is being completed efficiently and in a cost-effective manner.
• Ensure that New Installation and modernization job audits are performed within 15 days of construction and modernization turnovers. Includes identifying issues that could potentially affect the overall reliability of the equipment and providing feedback and recommendations for the improvement of future installations.
• Use accounting reports and internal systems to review route management and callbacks. Includes making necessary changes to improve profitability.
• Provide technical input to sales staff on the scope of work and materials needed to bid repair or service work. Includes calculating labor and material costs.
• Administer parts program for contract service and repair to meet budget expectations and customer satisfaction
• Efficiently scheduling labor resources and managing performance to estimates.
• Managing an operating budget to ensure the branch service budget is met.
• Responsible for forecasting labor, material, and field performance each month.
• Responsible for ensuring our monthly service & repair plans are met, both revenue and margin.
• Ensure weekly payroll is accurate and implement changes when needed.
• Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.
• Use accounting reports and program to review job status to identify risk and opportunity, including properly reporting fade issues prior to revenue.
• Develop and maintain strong working relationships with owner, contractors, elevator consultants.
• Mediate and resolve complaints and problems of external and internal customers, including meeting with local business agents to resolve issues involving union employees.
• This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties.

Requirements

• Education: Bachelor’s in engineering, construction, or business management
• Experience: Minimum 5 years in related
• Requires a valid driver’s license and a satisfactory Motor Vehicle Report.
• Local Travel Expectations: 15%
• Technical Professional Knowledge
• Teamwork and Cooperation
• Communication
• Problem Analysis
• Conceptual Thinking

Skills

Required

• Technical Professional Knowledge
• Teamwork and Cooperation
• Communication
• Problem Analysis
• Conceptual Thinking

Benefits

• The current base pay scale for this position and career level is bolded below:
• Level I: $67,772 to $84,922
• Level II: $81,169 to $103,903
• Level III: $95,545 to $123,861
• Level IV: $120,643 to $144,525
• This base pay range represents the anticipated low and high range of wages for this position. Actual salaries will vary and will be based on various factors, such as candidate's location, qualifications, skills, competencies, and proficiency for the role. [For sales only: This role is also eligible for commissions subject to the terms of the IC agreement.]
• In addition to base pay, full-time employees are eligible for insurance (medical, dental, vision, life, short-term disability, and long-term disability) and a 401(k) plan, all subject to the terms and conditions of those plans, which may change from time to time. Employees are also eligible for certain paid-time off benefits pursuant to our policies (which may change from time to time) and applicable laws.