Customer Service/Inside Sales Representative at FASTSIGNS® in FL-Clermont-34711

Job description

• A fast-growing visual communications company in Clermont, FL is looking for a driven, people-focused, and detail-oriented Customer Experience & Sales Specialist to join our team.
• This is not a typical customer service role — we’re looking for someone who can build relationships, drive sales, stay organized, and confidently manage multiple customer interactions at once.
• Competitive Pay + Performance-Based Bonuses
• Paid Vacation & Holidays
• Ongoing Training & Career Growth Opportunities
• Work with a dynamic, creative product line tailored to each customer
• Be part of a fast-paced, team-driven environment where your impact is visible daily
• Someone who enjoys talking to people and closing deals
• A self-starter who doesn’t wait to be told what to do
• Someone who notices details others miss
• A team player who can also take ownership of their work
• Do you enjoy helping customers while also driving sales?
• Do you like staying organized while juggling multiple priorities?
• Are you looking for a role where you can grow your skills and make an impact?
• If so, we’d love to meet you.
• Apply today and grow your career in the fast-paced, ever-evolving sign industry.

Responsibilities

• You’ll be the first impression and ongoing relationship manager for our customers—balancing service, sales, and organization.
• Customer Experience
• Greet walk-in customers and manage incoming calls/emails with professionalism and energy
• Guide customers through product options and recommend solutions
• Build strong, long-term relationships with clients
• Sales & Business Development
• Identify opportunities to upsell and cross-sell products
• Follow up with past customers to generate repeat business
• Conduct outbound calls (past clients, leads, and invoice follow-ups)
• Assist with collecting past-due invoices professionally
• Order & Project Coordination
• Prepare estimates and enter accurate work orders
• Coordinate with the production team to ensure timely delivery
• Stay on top of multiple jobs, deadlines, and details simultaneously
• Daily Operations
• Participate in team meetings and contribute to sales/marketing efforts
• Keep organized records, notes, and follow-ups

Requirements

• This role requires someone who is equally comfortable talking to people AND working behind a computer.
• Strong communication and relationship-building skills
• Confidence in sales conversations and asking for the order
• Highly organized and detail-oriented
• Comfortable multitasking in a fast-paced environment
• Creating and organizing folders
• Navigating Google Workspace (Docs, Sheets, Drive, Calendar)
• Using spreadsheets and tracking information
• Managing calendars, reminders, and task lists
• 2–3 years in retail, customer service, or inside sales preferred
• Experience with sales, upselling, or account management is a strong plus

Skills

Required

• Highly organized and detail-oriented

Benefits

• Bonus based on performance
• Competitive salary
• Paid time off
• Compensation: $20.00 - $22.00 per hour