Director of Growth Marketing and Events at Stretch Zone in Chattanooga-TN-Chattanooga - East Brainerd

Job description

• As the Director of Growth and Marketing/Events, you are the face of Stretch Zone! This role requires you to assist all team members and guests as needed and establish a relationship to support member growth and retention. The Director is responsible for the successful operations and financial accountability of all areas of the East Brainerd and Cleveland studios. First and foremost, the Directors' primary responsibility is to drive membership sales within the studios, through intentional events, partnerships, and marketing. Additionally, the Director orchestrates the delivery of superior customer service, customer satisfaction, and performance relative to your studio’s revenue goals.
• Our universal mission at Stretch Zone is to help as many people as possible through our method of practitioner-assisted stretching. Your role in this mission is to turn guests into members, retain members, and drive sales.

Responsibilities

• Duties required of the Director include maintaining and reinforcing the positive sales culture of Stretch Zone. At Stretch Zone, we firmly believe in our incredible product and its benefits to everyone. Therefore, it becomes our responsibility to share this wonderful offering with the world. That’s how we view sales. But creating a positive sales culture involves more than just selling – we view the business as a whole package. Everyone is expected to contribute to setting the culture. This culture is part of the foundation of Stretch Zone, and it’s vital to the overall success of each location. This mindset helps us produce incredible sales while providing the very best service and atmosphere for all our guests.
• Our goal at every Stretch Zone is to provide a pathway to membership for all guests. We do this by providing an exceptional experience for everyone that walks through the door. We are working to grow our member base every day, which will allow us the opportunity to change lives through the power of practitioner-assisted stretching. And this is where you come in.
• Drive membership sales to each guest who comes into Stretch Zone as a guest, proactively work with other businesses to amplify brand awareness and ultimately membership.
• Manage Marketing through Social media, events, and strategic partnerships within the markets.
• Provide excellent customer service by greeting everyone who comes through the door with a smile, scheduling all appointments, answering the phone, and addressing any member concerns.
• Driving member retention by following the daily operation guides, great customer service, and consistent follow-ups
• Promoting the value behind practitioner-assisted stretching by hitting all sales goals, encouraging add-on sessions, and actively working to improve your sales skills.
• Protecting the culture of Stretch Zone by supporting team goals and building positive and professional relationships with all members and team members

Requirements

• Sales leaders who can confidently connect with all guests and convert them to members after their first session. Previous sales experience is a bonus!
• Being driven and competitive, do you want to be successful? Success means hitting goals and always striving to improve.
• Well organized, we are looking for someone who has exceptional time management and multitasking skills.
• Goal setter, can you see the big picture? Stay on track with daily goals.
• Smart and savvy with tracking studio performance and the ability to run all reports and have a deep understanding of the key performance indexes that affect your studio. Bonus points for a bachelor’s degree.
• Customer service master who can connect with everyone and make them feel valued and supported. We need someone with previous customer service skills.
• Great team player, you can work well with everyone in a competitive, fun, and fast-paced environment.
• Here at Stretch Zone, our culture is the foundation of what we do and what we stand for. We set out to be different from the rest, and we believe that is what makes us so successful!

Skills

Required

• Customer service
• Time management
• Multitasking
• Goal setting
• Team player
• Sales skills
• Performance tracking and reporting

Preferred

• Previous sales experience
• Bachelor's degree

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Free uniforms
• Paid time off
• Profit sharing
• Training & development
• Opportunity for advancement
• Wellness resources
• Flexible Schedules
• Positive Environment
• Competitive Compensation
• Top-Notch Training
• During training- hourly pay starts at $15 per hour.
• Upon successful completion of Stretch Practitioner and Sales Associate certification (30 days), pay will move to annual salary based on experience starting at $40,000.
• Pay periods are 1st through the 15th, paid on the 20th and 16th through the end of the month, and paid on the 5th of the following month.
• Bonus plan: $1,000 monthly bonus for finishing in the top ten in national studio revenue and 1% of studio revenue
• Compensation: $40,000.00 per year