Visual Solutions Project Manager at FASTSIGNS® in PA-York-17402

Job description

• As a project manager, you will be a critical part of ensuring the projects are entered, completed, and communicated with the client. You'll work side by side with our Visual Communication Experts that are in the field day to day with clients. As they present and approve projects and clients email in projects or come experience our location, you'll be the key point of contact that gets the work done!
• You will be daily communicating with clients to update them on project status, you'll organize and coordinate outside and inside installations, purchase from and source vendors for complex project pieces that we don't assemble in-house, and always be the smiling, happy voice and in-house contact for our awesome customers!
• You become the voice of the company on many projects as you take on or assist for the Visual Communications Experts once their projects are approved. This requires that you are smiling on the phone, organized and able to handle many distractions, willing to push things through to completion, and able to plan your day around priorities.
• To succeed in this role, you must be detail-oriented and willing to follow checklists and procedures, willing to engage with the customer and spend time learning more about their business and needs, always be looking for further sales opportunities through your conversations, and be willing to assist the whole team with many different tasks as needed.
• Our core purpose is to create trust through amazing service, real relationships, and visual solutions.
• Your goal is to deliver that amazing service, get to know the clients to build those real relationships - not just a simple transaction, and ultimately give them the "stuff" they need - visual solutions.
• This is a very disruptive position with many requests and tasks accumulating at one time. The ideal candidate will not be flustered by a large pile of items to complete and will be able to show a proven system for handling multiple requests and prioritizing your needs for the day.

Responsibilities

• Meeting daily or communicating daily with 1-2 Visual Communication Experts to identify new quotes and orders that need entered and moved along in the sales process
• Working in our Point of Sale system to manage current jobs, enter new quotes and jobs, send information to clients and maintain the due dates and order of importance for projects throughout the life of the jobs.
• Monitor email communications with clients and update projects as needed
• Call and coordinate installations and dates with clients and vendors to ensure a project is on time and accurate
• Assist the Visual Communication Experts with product design-build ideas, acquiring permits as necessary and learning the sales process and ways to enhance the process and presentation
• Engaging with clients via email and phone for new orders or processing of existing quotes
• Be a key part of the team in our morning workstart meetings and identify all your current projects in the works and any needs, questions or updates as needed
• Ensure timely payment of projects and follow up on Accounts Receivable invoices as needed
• Participate in and offer ideas to the sales team through our weekly sales meeting
• Send Thank you notes to high value clients or gifts as needed
• Look for ways to always WOW the client - and create a memorable experience, not just a purchase
• Occasionally consult with walk-in customers & prospects
• Back up the primary phone answerer to ensure customers and prospects are treated with the greatest level of customer care
• Ask for and manage referrals and thank you gifts for those referring

Requirements

• Detail oriented and willing to follow checklists and instructions
• Ability to communicate clearly with customers and fellow team members
• Confidence to discuss ideas and projects you may still be learning about
• Confidence to make recommendations based on opinion and other customer success
• Friendly attitude and approachable, enthusiastic personality
• Drive and ambition to be a part of a team that hits goal every month
• The ability to handle multiple items at one time and keep a running list of items to complete
• A strong time management system and a willingness to say "no" or ask what needs to be removed in order to complete the requested work
• Managed projects or had administrative and organizational experience
• Proven inside sales success with numbers / goals reached to discuss
• Customer Service background with primarily phone and in person interactions
• Great personality that people enjoy interacting with
• Sign or Printing Industry Experience - although not required
• Organizational skills that have been proven to be useful in past experience
• Prior positions requiring an ability to handle multiple tasks accumulating and priority management
• Quality check your work regularly vs trying to get it all done with speed

Skills

Required

• Detail oriented
• Ability to communicate clearly
• Confidence to discuss ideas and projects
• Confidence to make recommendations
• Friendly attitude
• Approachable
• Enthusiastic personality
• Drive and ambition
• Strong time management system

Preferred

• Managed projects
• Proven inside sales success
• Customer Service background
• Great personality
• Sign or Printing Industry Experience
• Organizational skills
• Quality check work regularly

Benefits

• Compensation: $21.00 - $25.00 per hour