Call Center Customer Service Agent at Capital Vacations in Myrtle Beach, SC

Responsibilities

• Assisting owners with questions about their Club & Legacy ownership
• Must be able to work a variable shift and flexible hours and days
• Role may be facilitated via engagement through phone, email, outbound and chat channels as business needs require
• Completing or assisting owners with making reservations- troubleshooting and converting calls to reservations
• Insures accounts are not delinquent in Maintenance Fees or Loan payments prior to booking new or revised reservations
• Strong selling skills, able to book events, tours and sell an array of products and services
• Processes maintenance fee and loan payments
• Contributes to the revenue of the business through various ancillary revenue sales (ie Renting points, selling Capital Protection Plans and more)
• Facilitate and accept incoming/outgoing, Cat, Email and Text phone calls and return phone calls
• Maintain and meet/exceed defined agent level performance goals and contribute to the achievement of department goals
• Expected to be a role model for Capital Vacations Core Values, always act professional, and be a strong Team Player
• Agents must type at least 30 words per minute
• Daily adherence is expected at 85% minimum
• Agents must be able to multitask throughout their shift seamlessly
• Flexible in work schedule with Saturday shift as rotated
• Must maintain an 85% Quality Assurance score per month
• Must convert 15% of calls to reservations at a minimum
• Confident and comfortable working in a Pay for a Performance role
• All Universal Specialists must service all Club and Legacy Products & Services and pass a comprehensive Assessment
• General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Requirements

• High School diploma, some college preferred
• High level proficiency with Microsoft Office applications, High proficiency in MS Excel required
• Hotel/timeshare experience a plus
• A strategic mindset to problem solving and craft win/win solutions.
• Knowledge Timeshare Ware is a plus
• Previous experience using Salesforce.com is a plus
• Ability to work both in a team and independently
• Excellent organization and ability to multi-task required to handle multiple priorities
• Very detailed oriented and accuracy is a must
• Technically savvy ~ able to quickly pick up and maneuver through several different systems
• Ability to work in a fast pace office environment
• Excellent communication skills
• Bilingual a plus
• Comfortable in Selling all products and Services
• Ability to work with a high level of professionalism at all times

Skills

Required

• High proficiency in MS Excel
• Very detailed oriented and accuracy
• Technically savvy
• Excellent communication skills
• Type at least 30 words per minute
• Pass a comprehensive Assessment

Preferred

• Hotel/timeshare experience
• Knowledge Timeshare Ware
• Previous experience using Salesforce.com
• Bilingual

Benefits

• Great hourly pay and opportunity for professional GROWTH
• Year-round work at a company with a NATIONAL presence!
• Medical, Dental, and Vision Insurance options
• 401(K) contribution after 90 days
• Paid Life insurance, short-term and long-term disability, and MORE
• Flexible Spending Account
• Paid Time Off & Holidays
• Discounted vacation stays
• Training pay of $15 per hour