Business Analyst - Project Manager at Contact Center Services in TX-Plano-75024
- Company: Contact Center Services
- Location: TX-Plano-75024
- Posted: Sep 17, 2026
- Type: Full-time
- Salary: $65.00 - $75.00 per hour
- Experience: 10+ years
Overview
Data Democratization related activities to drive data drive decision making Develop and maintaining interactive dashboards and reports using Power BI, Tableau, and PowerApps Develop data workflows and automation using Alteryx, KNIME, or similar data analytics tools
Responsibilities
- Data Democratization related activities to drive data drive decision making
- Develop and maintaining interactive dashboards and reports using Power BI, Tableau, and PowerApps
- Develop data workflows and automation using Alteryx, KNIME, or similar data analytics tools
- Analyze customer behavior, supply chain metrics, and manufacturing KPIs
- Collaborate cross-functionally with engineering, manufacturing, sales, and digital product teams
Requirements
- Bachelor’s degree in data science, Information Systems, Business Analytics, Computer Science OR equivalent work experience. In total 10+ Years of experience.
- 10 years + Project Management experience
- AWS or Azure Data certifications.
- 7-8 years of experience in data wrangling, profiling, testing tools.
- 7-8 years of experience in some of these technologies: Power BI and/or Tableau, PowerApps, Alteryx and/or KNIME
- 5-6 years of experience in Cloud platforms: AWS and/or Azure
- Proficient in complex SQL and Excel
- Exposure to Python or R
Skills
Required
- Power BI
- Tableau
- PowerApps
- Alteryx
- KNIME
- AWS
- Azure
- SQL
- Excel
- Python
- R
Preferred
- AWS or Azure Data certifications
Benefits
- Dental insurance
- Health insurance
- Vision insurance
- Compensation: $65.00 - $75.00 per hour
About Contact Center Services
The company is passionate about CX. The collective experiences in leadership roles across firms enable CCS to bring passion, perspective, data-driven decision making to guide, advise, and support organizations throughout their CX journey. We are a “people” company. We are a flat organization. We believe the best idea win. We believe in radical truth. We attract strong-minded people with fierce intellect. CCS is recognized as a leader in the Contact Center space. Our longstanding history and industry-leading position speak to our success in providing CX solutions centered around the leaders in contact center solutions and strategic technology partners that empower organizations to actualize ROI and sustain a truly competitive advantage in a fast-changing CX environment.