Commercial Operations Manager at Jackson Hewitt Tax Service Inc. in FL-Sarasota-34232 Fully Remote - US

Job description

• The Operations Manager performs a critical oversight function for field operations. Responsible mainly for communication, and the coordination and supervision of the operational workflow for all operations projects and processes; including creation, management of all timelines, information coordination, maintaining status reporting, monitor the field operations processes, and looks for ways to increase productivity. Cross-departmental contact, working to create or revise processes to improve workflows and minimize points of friction.

Responsibilities

• Look for efficiencies and opportunities to continually streamline processes and procedures.
• Gain an understanding of Marketing, Financial Products, Creative, Finance, and Technology operational processes to be the key driver and supervisor of all assigned projects and timelines to drive accountability and results.
• Drive completion of assigned projects by closely managing project timeline and elevating potential risks to gain resolution.
• Identify potential problems and points of friction and working to find solutions to maximize efficiency.
• Manage and prioritize multiple work streams.
• Ensure all projects, initiatives, and processes are effectively communicated.
• Identify opportunities to expand or shift course in order to take advantage of changes in the market.
• Assess and analyze data to identify and support improvement initiatives.
• Act as the liaison between field and corporate partners, such as technology and marketing.
• Evaluate and assign technology security levels based on access needs.
• Other duties as assigned.

Requirements

• Bachelor’s degree in operations management or equivalent related work experience.
• 3+ years of operations, process, or project management experience.
• Experience evaluating, designing, and implementing processes is a plus!
• Proficient in Microsoft Office (Microsoft Excel, PowerPoint, Word, Outlook).
• Experience using Excel to analysis data (create pivot tables, use VLOOKUP, and write formulas).
• Excellent organizational, prioritizing, and time management skills.
• "Big picture" thinking, finding the best path forward using all the available data.
• Creativity to come up with several ideas about a topic, thinking outside the box.
• Proven ability to examine a process and determine areas of friction and design a creative resolution.
• Ability to build consensus and relationships among various departments.
• Ability to learn quickly and to retain information. Must be analytical and be able to comprehend how multiple systems interact. Technically savvy!
• High sense of urgency and ability to manage multiple priorities.
• Exhibits a high energy level as well as a positive attitude.
• Aptitude to work well independently and within a team environment, demonstrating strong interpersonal skills.

Skills

Required

• Technically savvy

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Compensation: $55,000.00 - $65,000.00 per year