Service Operations Coordinator at Kimball Equipment Company in Phoenix

Job description

• The Service Operations Coordinator is responsible for supporting the service department by managing administrative functions, coordinating service orders, and facilitating communication between customers, technicians, and internal departments. This role plays a key part in delivering a high-quality service experience to our customers through prompt, professional, and accurate communication and documentation.

Responsibilities

• · Open, process, and close service work orders promptly and accurately.
• · Communicate with customers regarding service status updates, job estimates, scheduling, and follow-ups.
• · Collaborate with the service team, parts department, and Service Manager/General Manager to ensure timely completion of jobs.
• · Maintain accurate records of labor hours, parts usage, and service reports.
• · Process and submit invoices and warranty claims efficiently.
• · Ensure a high level of customer satisfaction through timely and professional communication.
• · Assist in ordering parts and coordinating logistics as needed for service jobs.
• · Support the Management group with reporting, scheduling, and departmental goals.
• · Maintain a customer-focused approach, handling issues with urgency, empathy, and attention to detail.

Requirements

• · High school diploma or equivalent required; associate degree preferred.
• · 2+ years of administrative or customer service experience, preferably in a service, automotive, agricultural or heavy equipment industry.
• · Strong customer service skills with a professional and courteous demeanor.
• · Excellent written and verbal communication abilities.
• · High attention to detail and strong organizational skills.
• · Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• · Familiarity with ERP systems or service management software is a plus.
• · Ability to multitask and prioritize in a fast-paced, team-oriented environment.
• · Knowledge of heavy equipment, parts, or technical services is preferred.

Skills

Required

• Customer service
• Communication
• Attention to detail
• Organizational skills
• Multitasking
• Prioritization
• Team-oriented
• ERP systems
• Service management software