Manager, Database Development & Operations at Georgia System Operations Corporation in Tucker, GA, USA

Job description

• Lead Reliable Database Services, Technical Talent, and Operational Excellence
• Georgia System Operations Corporation (GSOC) is seeking a Manager, Database Development & Operations to lead the Data Administration team and oversee database development, operational service delivery, production support, data integrity, quality, and maintainability.
• This role balances ongoing support and customer needs with planned database initiatives, ensuring database services remain reliable, maintainable, secure, and responsive to business priorities.
• As the team manager, you will establish priorities, allocate resources, set technical and service expectations, develop staff, manage escalations, and strengthen the standards and practices that support consistent database delivery.
• This opportunity is ideal for an experienced database and technology leader who combines SQL Server and database-development knowledge with people leadership, production support discipline, sound judgment, and a commitment to continuous improvement.
• At GSOC, you will lead the team responsible for developing and supporting database services that enable dependable applications, reporting, data delivery, and business operations.
• You'll partner with Data Systems leadership, business customers, application development, infrastructure, security, and other technical teams in an environment focused on operational stability, quality, talent development, and continuous improvement.

Responsibilities

• As Manager, Database Development & Operations, you will lead daily execution while helping shape the resources, standards, and operating practices needed to deliver dependable database services.
• Align database development and operations priorities with business needs, production obligations, platform direction, and enterprise initiatives.
• Establish team priorities and assess capacity, cost, dependencies, implementation risk, service commitments, and resource needs.
• Provide input into budgets, forecasts, staffing plans, vendor support, licensing, tools, and technology requirements.
• Advise Data Systems leadership on workload, bottlenecks, operational risk, resource constraints, and improvement opportunities.
• Direct daily database development, stored procedure and query development, data requests, reporting support, troubleshooting, production support, data integrity review, deployment coordination, and service continuity.
• Provide technical oversight, quality control, escalation management, standards enforcement, and resource allocation across operational and planned work.
• Balance special-project participation with operational coverage and ensure implemented solutions transition into supportable operations.
• Enforce standards for development, documentation, source control, deployment, change management, security, data integrity, and quality.
• Perform full people-management responsibilities, including selection, onboarding, work assignment, timesheet and PTO approval, coaching, performance management, development planning, conflict resolution, compensation input, succession readiness, cross-training, and coverage planning.
• Allocate work based on urgency, complexity, employee capability, workload, service commitments, and project participation.
• Set clear expectations for quality, responsiveness, accountability, documentation, customer service, and standards compliance.
• Maintain operational metrics, departmental reporting, workload and backlog visibility, status updates, procedures, staffing and training records, and recurring administrative processes.
• Coordinate operational handoffs and help ensure database services remain stable, secure, documented, maintainable, and responsive.
• Build productive relationships with business customers, application development, infrastructure, security, peer managers, technical teams, contractors, and vendors.
• Communicate priorities, status, resource constraints, operational impacts, risks, decisions, and customer expectations clearly and consistently.
• Coordinate closely with database architecture and program leadership so project and operational work are planned as connected portfolios.
• Lead the adoption of improved tools, standards, processes, documentation, and ways of working while protecting production stability and service continuity.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, Data Management, or a related field. Equivalent combination of education, training, and directly related work experience may be considered.
• Ideally, 10+ years of professional experience in database development, data administration, SQL Server development, data services, reporting, or related technology roles.
• Demonstrated experience leading technical staff, assigning and prioritizing work, reviewing deliverables, supporting production systems, and delivering accurate database solutions.
• Experience coordinating technical work, production support, cross-functional initiatives, and operational coverage.
• Strong knowledge of SQL Server, database development, stored procedures, query development, database design concepts, data integrity, and reporting support.
• Experience with troubleshooting, production support, source control, deployment coordination, change management, security standards, and technical documentation.
• Strong people-leadership capabilities, including coaching, performance management, talent development, workload allocation, cross-training, and succession planning.
• Strong planning, prioritization, risk-management, customer-service, and business and technical communication skills.
• Ability to balance production support, customer requests, planned development, and project work against available capacity and service commitments.
• Ability to make sound decisions, resolve escalations, manage competing priorities, and follow through on commitments.
• Database Development & Technical Leadership
• Experience leading SQL Server development, stored procedure and query development, database design, reporting support, and data-integrity practices.
• Experience reviewing technical approaches and deliverables, identifying root causes, managing technical risk, and ensuring solution quality and maintainability.
• Experience establishing or improving database development standards, source control practices, documentation, deployment processes, and support procedures.
• Operations Management & Service Reliability
• Experience leading production support, incident and issue resolution, service continuity, deployment coordination, operational metrics, and backlog management.
• Experience balancing planned initiatives with daily operational obligations and ensuring project solutions transition into sustainable support models.
• Experience with resource and capacity planning, vendor support, licensing, technology needs, or departmental forecasting.
• People Leadership & Stakeholder Partnership
• Prior formal supervisory experience leading technical professionals is preferred.
• Experience selecting, onboarding, coaching, developing, and retaining technical talent while building cross-training, coverage, and succession readiness.
• Experience partnering across business, application, infrastructure, security, vendor, and technical teams to manage priorities, dependencies, risk, and customer expectations.
• Certifications
• Relevant Microsoft, SQL Server, cloud, data management, project management, or leadership certifications are preferred but not required.

Skills

Required

• SQL Server
• Database development
• Stored procedures
• Query development
• Database design concepts
• Data integrity
• Reporting support
• Troubleshooting
• Production support
• Source control
• Deployment coordination
• Change management

Preferred

• Microsoft certifications
• SQL Server certifications
• Cloud certifications
• Data management certifications
• Project management certifications
• Leadership certifications

Benefits

• Working at GSOC means more than just a job--it's an opportunity to contribute to work that truly matters.
• Mission-Driven Impact
• Your leadership supports the reliable database services, production systems, reporting, and data capabilities used by business and technical teams across the organization.
• Technology Leadership & Team Development
• Lead a technical team, strengthen operational practices, develop talent, and improve the database services that support mission-critical applications and decisions.
• Strong Values and Professional Standards
• Work in an environment grounded in accountability, collaboration, integrity, and continuous improvement where service reliability, security, documentation, quality, and customer responsiveness are core priorities.
• GSOC offers a professional, collaborative work environment with competitive compensation, comprehensive benefits, and a commitment to creating a respectful and inclusive workplace.
• Benefits include, but are not limited to: Medical, Dental, Vision, 401(k) Match, Parental Leave, Educational Assistance, Annual Performance Bonus, Paid Time Off, and Volunteer Time Off.