HR Process Improvement & Analytics Intern at Georgia System Operations Corporation in Tucker, GA, USA

Job description

• Support HR Effectiveness, Workforce Planning, and Process Excellence
• Georgia System Operations Corporation (GSOC) is seeking an HR Process Improvement & Analytics Intern to support Human Resources. This opportunity provides hands-on exposure to HR operations, workforce planning, compliance readiness, records management, analytics, talent development, and process improvement initiatives that help strengthen organizational effectiveness.
• As an HR Process Improvement & Analytics Intern, you will work alongside experienced HR professionals while contributing to meaningful projects across key functional areas. You will help improve workflows, organize and digitize records, support audit readiness, conduct research and analysis, and develop recommendations that enhance the employee and business experience.
• This opportunity is ideal for a curious, organized, and analytical student who enjoys improving processes, working with information, solving business problems, and learning how Human Resources supports employees, leaders, and long-term workforce success.

Responsibilities

• As an HR Process Improvement & Analytics Intern, you will support projects and recurring activities that contribute to HR effectiveness, compliance readiness, talent development, workforce planning, and process optimization.
• Gain hands-on experience across a broad range of Human Resources activities and functional areas.
• Digitize personnel files, organize and archive administrative records, and support document retention standards.
• Review HR checklists, verify completion, digitize supporting documentation, andassist with audit and compliance readiness.
• Identify, document, and improve onboarding, termination, and other HR workflows through process mapping and analysis.
• Support research, analytics, workforce planning, talent development, and process improvement initiatives.
• Collect, organize, analyze, and summarize HR or workforce information to support business decisions and project recommendations.
• Prepare clear process documentation, presentations, reports, and other work products for HR team or leadership review.
• Communicate progress, questions, or barriers while managing assignments and collaborating with employees and leaders across the organization.
• Present a final capstone project summarizing insights, recommendations, and data-informed solutions to HR leadership.

Requirements

• Current enrollment in an accredited undergraduate degree program in Human Resources, Business Management, Analytics, Management, Communications, ora related field.
• Interest in Human Resources, organizational development, workforce planning, business operations, compliance, analytics, or process improvement.
• Strongproficiency with Microsoft Word, Excel, and PowerPoint.
• Strong analytical and problem-solving skills, including the ability to organize information,identify opportunities, and summarize findings.
• Excellent written and verbal communication skills, with the ability to prepare professional documentation and presentations.
• Attention to detail and a commitment tomaintaining accurate, confidential, and well-organized records.
• Ability to work independently, take initiative, manage assignments withappropriate supervision, and communicate progress or barriers.
• Strong organization and time-management skills, including the ability to manage multiple priorities and meet deadlines.
• A collaborative, accountable, and learning-oriented approach to working professionally with employees and leaders.
• Human Resources & Business Operations
• Coursework, academic projects, or prior experience involving Human Resources, business operations, organizational development, workforce planning, compliance, or talent development.
• Interest in learning how HR programs, processes, and services support employees, leaders, and organizational success.
• Experience preparing professional documents, presentations, research summaries, or administrative work products.
• Analytics & Process Improvement
• Coursework, projects, or experience involving analytics, research, process mapping, workflow documentation, records management, or process improvement.
• Experience using Excel to organize information, perform basic analysis,identify trends, or support reporting.
• Ability to review detailed information,identify gaps or improvement opportunities, and develop practical recommendations.

Skills

Required

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Analytical skills
• Problem-solving skills
• Written communication
• Verbal communication
• Attention to detail
• Organization
• Time management
• Independence
• Initiative

Preferred

• Process mapping
• Workflow documentation
• Records management
• Data analysis
• Reporting
• Research

Benefits

• Working at GSOC means more than completing an internship--it's an opportunity to contribute to work that matters while developing business and professional skills that can support your future career.
• Meaningful Work
• Contribute to projects and recurring activities that support HR operations, employee and leader needs, compliance readiness, talent development, workforce planning, and process excellence.
• Cross-Functional HR Exposure
• Gain practical exposure to HR operations, records management, process mapping, analytics, workforce planning, compliance, talent development, and organizational initiatives.
• Coaching & Mentorship
• Learn from experienced HR professionals who can provide guidance, feedback, and insight into Human Resources and business operations within the electric utility industry.
• Professional Development
• Build transferable skills through research, analytics, process documentation, presentations, project work, feedback, and stakeholder collaboration.
• Future Career Opportunities
• Successful students may be considered for future internships, co-op rotations, or full-time opportunities when business need, role availability, graduation timing, and qualifications align.