Customer Service Supervisor at Wawa, Inc. in Store 7403 - Brownsburg, IN 46112
- Company: Wawa, Inc.
- Location: Store 7403 - Brownsburg, IN 46112
- Posted: Sep 17, 2026
- Type: Full-time
- Salary: $21.00 - $28.30 per hour
- Experience: 4+ years
Overview
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You’ll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.
Job description
- As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You’ll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.
Responsibilities
- Deliver outstanding customer service and resolve inquiries promptly.
- Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
- Lead, motivate, and train Associates to drive sales and performance during shift.
- Ensure consistent execution of customer service programs, policies, and store technology components.
- Manage cash processes, inventory, vendor check-ins, and store safety.
- Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.
Requirements
- High School Diploma or GED equivalent
- Must be 18+ years old with reliable transportation
- Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
- Strong customer service, relationship-building, and communication skills
- Supervisory experience, ideally in retail or food service environments, is a plus
Skills
Required
- Customer service
- Relationship-building
- Communication
- Leadership
- Motivation
- Training
Benefits
- We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs.
- Eligibility for Wawa Benefits is defined under the terms of the plan(s)
- The hourly range for this position is $21.00 - $28.30 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.