Lead Gen AI Engineer at Contact Center Services in TX-Plano-75024
- Company: Contact Center Services
- Location: TX-Plano-75024
- Posted: Sep 17, 2026
- Type: Full-time
- Salary: $85.00 - $110.00 per hour
- Experience: 8+ years
Overview
Design scalable and robust GenAI architectures using LLMs, multimodal models, and retrieval-augmented generation (RAG). Fine-tune foundation models using domain-specific data. Implement prompt engineering, instruction tuning, and reinforcement learning from human feedback (RLHF).
Responsibilities
- Design scalable and robust GenAI architectures using LLMs, multimodal models, and retrieval-augmented generation (RAG).
- Fine-tune foundation models using domain-specific data.
- Implement prompt engineering, instruction tuning, and reinforcement learning from human feedback (RLHF).
- Integrate GenAI capabilities into enterprise platforms using APIs, SDKs, and orchestration tools.
- Implement responsible AI practices including bias detection, hallucination mitigation, and explainability.
- Monitor and optimize model performance, latency, and cost.
- Use techniques like quantization, distillation, and caching to improve efficiency.
Requirements
- 8+ years of software engineering and development experience
- Proven experience in building and deploying GenAI applications in production.
- Strong programming skills in Python and familiarity with GenAI libraries (Transformers, LangChain, Hugging Face, etc.).
- Deep understanding of LLMs, embeddings, vector databases (e.g., FAISS, Pinecone, Weaviate).
- Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes).
- Familiarity with CI/CD for ML workflows and versioning tools like MLflow or DVC.
- Hands-on experience designing and building cloud-native solutions (preferably on AWS)
- Exposure to GenAI tools and frameworks (e.g., LLMs, vector databases, prompt orchestration, LangChain, Bedrock)
- Familiarity with AWS AI/ML services (e.g., SageMaker, Bedrock, Comprehend, Lex)
- AWS AI certification
Skills
Required
- Python
- LLMs
- Embeddings
- Cloud platforms (AWS, Azure, GCP)
- Containerization (Docker, Kubernetes)
- CI/CD for ML workflows
- Versioning tools (MLflow, DVC)
- Cloud-native solutions (AWS)
- AWS AI certification
Benefits
- Bonus based on performance
- Dental insurance
- Health insurance
- Vision insurance
- Compensation: $85.00 - $110.00 per hour
About Contact Center Services
The company is passionate about CX. The collective experiences in leadership roles across firms enable CCS to bring passion, perspective, data-driven decision making to guide, advise, and support organizations throughout their CX journey. We are a “people” company. We are a flat organization. We believe the best idea win. We believe in radical truth. We attract strong-minded people with fierce intellect. CCS is recognized as a leader in the Contact Center space. Our longstanding history and industry-leading position speak to our success in providing CX solutions centered around the leaders in contact center solutions and strategic technology partners that empower organizations to actualize ROI and sustain a truly competitive advantage in a fast-changing CX environment.