IT Service Desk Operations Intern at Georgia System Operations Corporation in Tucker, GA, USA

Job description

• Support End Users, Technology Service Delivery, and Operational Excellence
• Georgia System Operations Corporation (GSOC) is seeking an IT Service Desk Operations Intern to support Shared Services Information Technology. This opportunity provides hands-on exposure to enterprise technology services, end-user computing, technical support, endpoint deployment, asset management, and the service processes that help employees stay productive and connected.
• As an IT Service Desk Operations Intern, you will work alongside experienced IT professionals while contributing to daily Service Desk operations and meaningful customer-support initiatives. You will assist with incidents and service requests, prepare and deploy equipment, support new-hire technology onboarding, maintain documentation, and help improve technology service delivery.
• This opportunity is ideal for a customer-focused, technically curious, and organized student who enjoys solving problems, helping others, working with computer hardware and Windows environments, and learning how enterprise IT support enables reliable business operations.
• At GSOC, your work can contribute to something bigger. You'll gain exposure to the technology support and service-delivery practices that help employees remain productive and support reliable business and electric system operations.
• You'll also have the opportunity to learn from experienced professionals, contribute to meaningful customer-support initiatives, and explore how your Information Technology, Computer Science, Information Systems, Cybersecurity, or related academic background can translate into a future career in technology service delivery.

Responsibilities

• As an IT Service Desk Operations Intern, you will support projects and recurring activities that contribute to responsive customer support, efficient technology deployment, accurate asset information, and continuous service improvement.
• Assist with basic IT incidents and service requests underappropriate supervision.
• Prepare, configure, and deploy computers, monitors, accessories, and other peripherals.
• Support new-hire onboarding, workstation setup, and technology provisioning activities.
• Update knowledge base articles, support documentation, process guides, and other self-service resources.
• Assist with inventory management, asset tracking, reporting, and technology lifecycle activities.
• Document troubleshooting steps, resolutions, andcustomer-support interactions accurately and clearly.
• Participate in Service Desk process improvement initiatives andcustomer-support projects.
• Communicate progress, questions, or barriers while collaborating professionally with employees and IT team members.
• Present a summary of your projects, accomplishments, outcomes, and key learnings at the conclusion of the assignment.

Requirements

• Current enrollment in a degree program in Information Technology, Computer Science, Information Systems, Cybersecurity, ora related field.
• Interest in technical support, enterprise technology, IT operations, endpoint management, and customer service.
• Strong communication andcustomer-service skills, including the ability to listen carefully and explain information clearly.
• Ability to troubleshoot basic technology issues and learn new systems, tools, and support processes.
• Attention to detail and a commitment tomaintaining accurate documentation and asset information.
• Strong organization and time-management skills, including the ability to manage assignments, meet deadlines, and communicate progress.
• Ability to work independently while collaborating effectively with employees and technology professionals across departments.
• Comfort working with computer hardware, Windows environments, Microsoft Office, or related technology tools.
• A dependable, patient, accountable, and learning-oriented approach to supporting end users in a professional environment.
• Technical Support & Endpoint Operations
• Coursework, labs, certifications, academic projects, or hands-on experience involving help desk support, computer hardware, Windows systems, technical troubleshooting, or endpoint management.
• Exposure tocomputer setup, peripheral installation, workstation deployment, user onboarding, or technology provisioning.
• Interest in developing practical skills in enterprise IT support, issue resolution, and end-user computing.
• Service Delivery, Documentation & Asset Management
• Experience or coursework involving customer service, technical documentation, knowledge base content, inventory management, reporting, or process improvement.
• Ability to organize detailed information, document troubleshooting steps, andmaintain accurate records.
• Interest in improvingthe customer experience, support processes, service quality, and operational efficiency.

Skills

Required

• Technical support
• Troubleshooting
• Customer service
• Communication
• Documentation
• Attention to detail
• Organization
• Time management
• Independence
• Collaboration
• Computer hardware
• Windows environments

Preferred

• Help desk support
• Endpoint management
• Computer setup
• Peripheral installation
• Workstation deployment
• User onboarding
• Technology provisioning
• Inventory management

Benefits

• Working at GSOC means more than completing an internship--it's an opportunity to contribute to work that matters while developing technical, customer-service, and professional skills that can support your future career.
• Meaningful Work
• Contribute to daily operations and projects that support employees, endpoint readiness, customer service, technology deployments, and reliable business operations.
• Hands-On Service Desk Experience
• Gain practical exposure to incidents and service requests, workstation setup, equipment deployment, new-hire provisioning, asset tracking, documentation, and user support.
• Coaching & Mentorship
• Learn from experienced IT professionals who can provide guidance, feedback, and insight into enterprise technology support and service delivery.
• Professional Development
• Build transferable skills through customer interactions, troubleshooting, documentation, reporting, project work, feedback, and collaboration.
• Future Career Opportunities
• Successful students may be considered for future internships, co-op rotations, or full-time opportunities when business need, role availability, graduation timing, and qualifications align.