Customer Communications Specialist at AllianceHCM in The Woodlands, TX, USA

Job description

• In a time that prioritizes automation and optimization, companies that can offer a personal, human touch stand apart. Our team at Alliance HCM is hiring a full-time Customer Communication Specialist to join us in The Woodlands, TX and help maintain the high standards of customer service we're known for. Not only will you earn a competitive, experience-based salary, but you'll also receive a comprehensive benefits package, including:
• 100% paid health, vision, dental, life, and LTD insurance
• 401k with employer match
• Personal and professional development
• Help build and shape a great tax team
• Entrepreneurial culture
• Direct exposure to leadership and high-impact client projects
• Team-oriented environment where your work drives real client outcomes
• Ready to achieve personal and professional growth alongside an energetic, customer-focused organization? Keep reading to learn more about becoming our Customer Communications Specialist!
• If you thrive in roles that prioritize communication, timeliness, and attention to detail, then you could be a great fit for our team! You'll be the one who greets customers, prospects, and partners when they contact our office and sets the tone for their experience with our company. As calls and emails come in, you'll assess each inquiry and route calls/messages to the correct team, department, or individual.
• Working in Salesforce, you'll update customer account information, log the correct information for new clients, and maintain organized records. You'll also search through account histories when appropriate to help with routing decisions and respond to basic requests. You'll strive to quickly answer calls, triage incoming emails, and escalate issues accordingly to support prompt, high-quality customer service and support!

Responsibilities

• Greet customers, prospects, and partners when they contact the office and set the tone for their experience
• Assess each inquiry and route calls/messages to the correct team, department, or individual
• Update customer account information in Salesforce, log correct information for new clients, and maintain organized records
• Search through account histories when appropriate to help with routing decisions and respond to basic requests
• Quickly answer calls, triage incoming emails, and escalate issues accordingly to support prompt, high-quality customer service

Requirements

• 2+ years of customer-facing, administrative, or communications experience
• Preferred - Experience in a SaaS or technology-focused company

Skills

Required

• Customer-facing communication
• Administrative experience
• Communications experience
• Attention to detail
• Timeliness
• Customer service
• Call handling
• Email triage
• Issue escalation
• Salesforce

Benefits

• [100% paid health, vision, dental, life, and LTD insurance] [401k with employer match] [Personal and professional development] [Help build and shape a great tax team] [Entrepreneurial culture] [Direct exposure to leadership and high-impact client projects] [Team-oriented environment where your work drives real client outcomes]
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