Network Operations & Infrastructure Intern at Georgia System Operations Corporation in Tucker, GA, USA

Job description

• Support Network Reliability, Infrastructure Readiness, and Technology Operations
• Georgia System Operations Corporation (GSOC) is seeking a Network Operations & Infrastructure Intern to support the Network Engineering organization within Operations. This opportunity provides hands-on exposure to the network infrastructure, documentation, monitoring, inventory, maintenance, and troubleshooting activities that help support reliable electric system operations.
• As a Network Operations & Infrastructure Intern, you will work alongside network engineering professionals and contribute to meaningful technical projects and recurring operational activities. You will help strengthen network documentation, inventory accuracy, infrastructure readiness, and support processes while gaining practical experience in a professional, mission-critical technology environment.
• This opportunity is ideal for a technically curious and analytical student who enjoys solving problems, working with technology, documenting technical information, and learning how enterprise network operations support essential services.

Responsibilities

• As a Network Operations & Infrastructure Intern, you will support projects and recurring activities that contribute to network reliability, technical documentation, inventory accuracy, infrastructure readiness, and operational effectiveness.
• Update network diagrams and related technical documentation to improve accuracy and usability.
• Audit device inventory andvalidate IP addressing records for accuracy and completeness.
• Review network monitoring alerts and support follow-up documentation or escalation activities as directed.
• Create andmaintain knowledge base articles that support network operations and recurring technical activities.
• Perform software inventory andassist with network maintenance preparation and documentation.
• Assist with equipment staging andparticipate in change review activities under appropriate supervision.
• Support troubleshooting of network Layer 1 and Layer 2 issues while developing practical diagnostic skills.
• Organize project findings, document completed work, and communicate progress, questions, or barriers to theappropriate team members.
• Present a summary of your projects, accomplishments, outcomes, and key learnings at the conclusion of the assignment.

Requirements

• Current enrollment in a degree program in Computer Science, Information Technology, Cybersecurity, Computer Engineering, ora related field.
• Interest in network engineering, network operations, infrastructure support, cybersecurity, monitoring, device inventory, or technical troubleshooting.
• Basic understanding of networking concepts, including foundational network layers, network devices, IP addressing,monitoring, or troubleshooting principles.
• Comfort using Windows applications and standard productivity tools for documentation, tracking, and communication.
• Strong analytical and problem-solving skills, with a willingness to investigate issues and learn from experienced professionals.
• Attention to detail and a commitment tomaintaining accurate technical documentation and inventory information.
• Clear written and verbal communication skills, including the ability to document work and communicate progress or barriers.
• Strong organization and time-management skills, including the ability to manage assignments and meet deadlines.
• A collaborative, accountable, and learning-oriented approach to technical work in a professional environment.
• Networking & Infrastructure
• Coursework, lab experience, academic projects, or prior experience involving networking concepts, infrastructure support, operating systems, cybersecurity, monitoring, or technical documentation.
• Exposure tonetwork diagrams, device inventories, IP addressing, software inventories, or knowledge base documentation.
• Interest in network maintenance, equipment staging, change review, monitoring, and operational support.
• Technical Knowledge & Troubleshooting
• Cisco coursework, Cisco certification, networking labs, or other hands-on technology experience is helpful but notrequired.
• Foundational understanding of Layer 1 and Layer 2 networking concepts and troubleshooting practices.
• Interest in developing practical skills in network operations, infrastructure reliability, and technical problem-solving.

Skills

Required

• Attention to detail

Preferred

• Cisco coursework or certification
• Hands-on technology experience

Benefits

• Working at GSOC means more than completing an internship--it's an opportunity to contribute to work that matters while developing technical and professional skills that can support your future career.
• Meaningful Work
• Contribute to projects and recurring technical activities that support network reliability, infrastructure readiness, documentation accuracy, and operational effectiveness.
• Hands-On Technical Exposure
• Gain practical exposure to network diagrams, device and software inventories, monitoring alerts, maintenance preparation, equipment staging, change reviews, and Layer 1 and Layer 2 troubleshooting support.
• Coaching & Mentorship
• Learn from experienced network engineering professionals who can provide guidance, feedback, and insight into enterprise technology and electric utility operations.
• Professional Development
• Build transferable skills through technical project work, documentation, troubleshooting, meetings, feedback, and collaboration across a professional operations environment.
• Future Career Opportunities
• Successful students may be considered for future internships, co-op rotations, or full-time opportunities when business need, role availability, graduation timing, and qualifications align.