Information Technology Operations Intern at Georgia System Operations Corporation in Tucker, GA, USA

Job description

• Support Reliable Technology Services, IT Operations, and Business Outcomes
• Georgia System Operations Corporation (GSOC) is seeking an Information Technology Operations Intern to support enterprise technology operations and initiatives. This opportunity provides broad, hands-on exposure to the systems, cybersecurity, data, applications, service management, and support processes that help GSOC deliver reliable and effective technology services within the electric utility industry.
• As an Information Technology Operations Intern, you will work alongside experienced technology professionals while contributing to meaningful projects and recurring operational activities. Based on business priorities and your academic background, interests, and technical readiness, you may support technology assets, IT service management, documentation, reporting, data analysis, cybersecurity, automation, or process improvement initiatives.
• This opportunity is ideal for a curious, analytical, and adaptable student who enjoys solving problems, learning new technologies, organizing technical information, and understanding how enterprise IT supports critical business and electric system operations.
• At GSOC, your work can contribute to something bigger. You'll gain exposure to the technology services, systems, data, and operational processes that help support reliable electric system operations and business outcomes.
• You'll also have the opportunity to learn from experienced professionals, contribute to meaningful technology initiatives, and explore how your Computer Science, Cybersecurity, Data Analytics, Information Systems, Information Technology, Computer Engineering, or related academic background can translate into a future career in the electric utility industry.

Responsibilities

• As an Information Technology Operations Intern, you will support projects and recurring activities that contribute to technology reliability, operational efficiency, security awareness, service delivery, and continuous improvement.
• Support technology projects, operational initiatives, and recurring departmental activities based on business priorities.
• Assist with hardware, software, application, and technology asset inventory activities.
• Help update technical documentation, knowledge base articles, process guides, and standard operating procedures.
• Assist with IT service management activities, including incident, change, request, and asset management processes.
• Participate in technology troubleshooting, issue documentation, reporting, and problem-resolution efforts underappropriate supervision.
• Support reporting, data analysis, dashboard development, or data-qualityprojects as assigned.
• Contribute to cybersecurity awareness, compliance, automation, scripting, workflow, or process improvement initiatives based on department needs.
• Organize project findings and communicate progress, questions, or barriers while collaborating with technical and business partners.
• Present a summary of your projects, accomplishments, outcomes, and key learnings at the conclusion of the assignment.

Requirements

• Current enrollment in a degree program in Computer Science, Cybersecurity, Data Analytics, Information Systems, Information Technology, Computer Engineering, ora related field.
• Interest in technology operations, enterprise systems, cybersecurity, analytics, infrastructure, applications, or IT service delivery.
• Strong analytical and problem-solving skills, with the ability to organize information and approach unfamiliar technology challenges thoughtfully.
• Attention to detail and a commitment to producingaccurate, complete, and well-organized work.
• Ability to document processes and communicate clearly in writing and verbally.
• Ability to work independently while collaborating effectively with technical and business partners.
• Comfort learningnew technologies and tools and applying feedback to improve your work.
• Strong organization and time-management skills, including the ability to manage assignments, meet deadlines, and communicate progress.
• A dependable, collaborative, and learning-oriented approach to working in a professional technology environment.
• Technology Operations & Service Delivery
• Coursework, labs, academic projects, certifications, or hands-on experience involving information systems, programming, databases, networking, cybersecurity, analytics, systems, technical support, or process improvement.
• Exposure toMicrosoft Office, Windows, databases, reporting tools, IT service management, technology asset management, or technical documentation.
• Interest in how enterprise technology services support business operations and critical infrastructure.
• Data, Automation & Process Improvement
• Coursework, projects, or experience involving data analysis, reporting, dashboards, scripting, automation, workflow improvement, or process mapping.
• Ability to review detailed information,identify gaps or improvement opportunities, and develop practical recommendations.
• Interest in using technology, data, and documentation to improve service quality, efficiency, and business outcomes.

Skills

Required

• Attention to detail

Benefits

• Working at GSOC means more than completing an internship--it's an opportunity to contribute to work that matters while developing technical and professional skills that can support your future career.
• Meaningful Work
• Contribute to projects and recurring activities that support technology reliability, security, data quality, service delivery, business operations, and operational effectiveness.
• Broad Technology Exposure
• Gain practical exposure to enterprise systems, cybersecurity, applications, data, IT service management, asset management, documentation, troubleshooting, reporting, and process improvement.
• Coaching & Mentorship
• Learn from experienced technology professionals and cross-functional partners who can provide guidance, feedback, and insight into enterprise IT and electric utility operations.
• Professional Development
• Build transferable skills through technical assignments, analysis, documentation, troubleshooting, presentations, feedback, and collaboration.
• Future Career Opportunities
• Successful students may be considered for future internships, co-op rotations, or full-time opportunities when business need, role availability, graduation timing, and qualifications align.