Application Support Analyst at AllianceHCM in Conroe, TX, USA

Job description

• Assist clients with specialized reporting and data management
• Help with escalated client issues on all aspects of Alliance HCM solutions
• Manage workload and client request through Case Ticketing System in SalesForce
• Communicate with management in regard to timeline deadlines being pushed or met
• Troubleshoot client questions to provide timely and accurately solutions
• Engage team members as needed to ensure all client case tickets are resolved
• Verify accuracy of all client and employee data prior to the first live payroll when working with the implementation conversion team.
• Heavy phone client communication and detailed email follow up communication
• Ability to work flexible schedule when workload warrants additional hours

Responsibilities

• Assist clients with specialized reporting and data management
• Help with escalated client issues on all aspects of Alliance HCM solutions
• Manage workload and client request through Case Ticketing System in SalesForce
• Communicate with management in regard to timeline deadlines being pushed or met
• Troubleshoot client questions to provide timely and accurately solutions
• Engage team members as needed to ensure all client case tickets are resolved
• Verify accuracy of all client and employee data prior to the first live payroll when working with the implementation conversion team.
• Heavy phone client communication and detailed email follow up communication
• Ability to work flexible schedule when workload warrants additional hours

Requirements

• Strong focus on customer satisfaction
• Strong organizational and problem solving skills
• Ability to multi task and meet deadlines
• Proficient with Microsoft Office products (Excel, Word, etc)
• Major in technology, Human Resources, or related fields preferred
• Knowledge of any of the following is helpful: Benefits, HR, Payroll, Timekeeping, General Ledger, SQL, Report Writing

Skills

Required

• Strong focus on customer satisfaction
• Ability to multi task and meet deadlines

Benefits

• Great small company atmosphere - that you can help shape into a great big company atmosphere.
• Generous salary consistent with qualifications.
• 100% paid health insurance, 401K with match, 100% paid HSA, profit sharing.
• Work on a fast growing team with tenured experience to learn from.