Customer Service Representative at Rumpke Waste & Recycling in Cincinnati, OH
- Company: Rumpke Waste & Recycling
- Location: Cincinnati, OH
- Posted: Sep 17, 2026
- Type: Full-time
- Experience: 2+ years
Overview
Customer Service Representatives receive and respond to calls from customers. The Customer Service Representative will serve as the first point of contact for customers to resolve issues. This role works with a team of customer service representatives to meet overall call center objectives and enhan…
Job description
- Customer Service Representatives receive and respond to calls from customers. The Customer Service Representative will serve as the first point of contact for customers to resolve issues. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.
Responsibilities
- Answer phones promptly and courteously utilizing company procedures
- Receive and respond professionally and courteously to all customer inquiries
- Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc
- Identify customer’s reason for canceling service and attempt to retain customers
- Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries
- Ensure customer concerns are understood and clearly explain resolution to the customer
- Process customer payments and assists customers with RumpkePay as needed
- Work in conjunction with other departments to resolve customer issues
- Log and record information on customer accounts
- Create work orders/interactions, as needed
- Work special data entry projects with accuracy and complete in time to meet deadlines
- Resolve customer account issues and adjust accounts accordingly with verification from management, as needed
- Process online data entry for accounts based designated department
- Manage and monitor billing/invoicing, renewals/bids/price increase/tonnage, including maintaining sticker inventory used within contracted areas as needed
- Perform other duties as assigned
Requirements
- Excellent verbal & written communication skills
- Ability to maintain a professional appearance and demeanor
- Advanced computer proficiency in Windows and Microsoft Office applications and CRM tools
- Proven analytical/problem solving skills for the customer and the company
- Excellent customer service and data entry skills
- Ability to work both independently and as a team, meeting and exceeding call center standards
- Ability to research and identify the root cause of issues, make decisions, and solve problems
- Ability to react well under pressure and treat others respectfully
- Education
- Required
- High School or better.
- General Education Diploma or better.
- Bilingual skills are desired, but not required
- 1-2 years of call center or customer service experience preferred
About Rumpke Waste & Recycling
Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team!