Senior Analyst - Chassis Management at EDRAY Collaborative Port Logistics in Charlotte, NC, USA

Job description

• We are seeking a highly organized and detail-oriented Senior Analyst on our Chassis Management team to support the daily operations and strategic management of customer chassis fleets. This role will serve as a key liaison between drayage carriers, M&R vendors, chassis providers, and internal teams to ensure accurate tracking, compliance, and optimal utilization of chassis assets across customer networks.
• This position requires strong communication and relationship management skills, including regular interaction with customer stakeholders and the ability to confidently lead discussions and present operational insights in a clear, actionable format.
• The ideal candidate brings a background in supply chain or logistics operations and is comfortable operating in a fast-paced, client-facing environment. This role will begin with managing chassis programs for new customers and evolve into other equipment management (i.e. sensors).

Responsibilities

• The essential functions include, but are not limited to the following:
• Communicate daily with drayage carriers and other stakeholders as needed, building strong working relationships and ensuring clear, professional communication at all levels of the organization.
• Engage with customer stakeholders, including leadership teams, to provide updates, address concerns, and ensure alignment on operational performance.
• Lead weekly calls with customers and drayage carriers to review operational updates, resolve issues, and align on upcoming priorities.
• Ensure drayage carrier compliance with chassis utilization expectations and service agreements.
• Monitor balance between chassis and container allocation among dray carriers on a weekly, monthly, and quarterly cadence.
• Manage chassis reassignment communication among dray carriers and coordinate reposition of units when necessary.
• Communicate network changes to chassis providers in a timely and accurate manner.
• Escalate issues through proper channels by acting as liaison between external parties and internal Technology/Systems teams.
• Confirm chassis location as needed.
• Audit occurrences of chassis damage and maintain record of responsible parties in the internal platform.
• Coordinate between Maintenance and Repair (M&R) vendors and drivers in the event of damage or service needs.
• Ensure that damage documentation is received for each occurrence and properly attached to the corresponding chassis in the internal platform.
• Coordinate scheduling for FMCSA and BIT inspections, ensuring timelines and regulatory standards are met.
• Monitor FMCSA and BIT inspection status for all applicable chassis units.
• Notify M&R vendors and drayage carriers of upcoming inspections due.
• Ensure inspection documentation is collected and attached to the corresponding chassis profile in the internal platform

Requirements

• Bachelor's degree in Supply Chain, Logistics, Business Administration, or related field (or equivalent experience).
• 1-3 years of experience in logistics, transportation, or fleet/equipment management.
• Strong verbal and written communication skills, with demonstrated experience engaging external stakeholders and leading professional discussions with customers or partners.
• High attention to detail and organizational skills, especially in compliance and documentation tracking.
• Proficiency in Excel and comfort working with operational platforms and internal systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in a customer-facing or stakeholder-facing role within supply chain or logistics strongly preferred.
• Experience working with drayage carriers, chassis providers, or M&R vendors.
• Familiarity with FMCSA and BIT inspection requirements.
• Prior experience coordinating equipment maintenance, tracking, or compliance efforts.

Skills

Required

• High attention to detail
• Organizational skills
• Proficiency in Excel