Program Manager (PM) at ARMADA, Ltd. in Washington, DC, USA

Job description

• The Program Manager (PM) serves as the primary focal point and is responsible for overall program leadership, coordination, and execution of all contractor activities under the IRS HSPD-12 Credentialing Support contract. The PM ensures all operational, administrative, and reporting requirements in the PWS are met and provides oversight of credentialing site operations and contractor personnel.

Responsibilities

• Serve as the primary focal point and be responsible for all activities.
• Attend ICAM task order meetings.
• Attend ICAM meetings and document meeting minutes.
• Minutes must include date, time, location, attendees, significant discussions, action items, and due dates.
• The Program Manager (PM) shall manage support within the ICAM HQ Washington, DC office and coordinate activities with the on-site COR.
• Manage contract registrar movement in the field and replacement of government-issued equipment.
• Ensure credentialing site personnel are trained and complete the USAccess hands-on Registrar and Activator training.
• The Program Manager (PM) will develop, maintain, and deliver project documents, including:
• Work performed
• Travel budget monitoring
• Expenditure reporting
• Weekly and monthly status reports
• Other documents as assigned
• The Program Manager (PM) shall prepare and provide a monthly list by name of Credentialing Specialists, including address, annual travel, time away from office, and dollar amount.
• Meet with the COR for monthly ICAM Task Order Meetings.
• Prepare and submit monthly progress reports reflecting work progress and expenditure status.
• The Program Manager (PM) will ensure contractor team attends appropriate ICAM meetings and documents meeting minutes.
• Prepare daily card actions report for each credentialing specialist and submit to ICAM COR next business day.
• The Program Manager (PM) shall maintain a workforce management program showing all stations and the status of each credentialing specialist in real time.
• Provide full program oversight, ensuring all credentialing sites are fully staffed and operational.
• The Program Manager (PM) shall establish and maintain a complete Quality Control Plan (QCP)
• Other duties as assigned in support of Program Management.

Requirements

• Extensive knowledge in Microsoft Applications: Access, Word, PowerPoint, SharePoint, and Excel.
• Strong writing and communication skills.
• Ability to work independently on assigned tasks.
• Ability to coordinate with government personnel and field staff.
• Analytical skills to monitor reports, staffing, and performance data.
• Strong organizational skills to support multi-site operations.
• Ability to manage schedules, travel monitoring, and expenditure reporting.
• Attention to detail and ability to maintain accurate documentation.
• Ability to work remotely but within proximity to any IRS site
• Experience in program management, government contracting, or supporting large, nationally dispersed operations.
• Familiarity with HSPD-12, credentialing operations, or ICAM environments preferred.
• Project Management certification (PMP) preferred. (Certifications in Project Management (PMP)
• High School Diploma or equivalent.

Skills

Required

• Strong writing and communication skills.