Chief of Staff, Delivery Operations at Mercor in San Francisco

Job description

• Application
• Delivery Operations at Mercor is responsible for the end-to-end execution of our human data programs, ensuring projects are staffed, scoped, and delivered on time and at quality for our customers. We're looking for a Chief of Staff to work directly with the VP of Delivery Operations to drive strategic initiatives, keep cross-functional execution tight, and turn priorities into results across a fast-moving org.
• This is a high-visibility role for someone who wants operating experience at the center of a growing business, with direct exposure to how a human data delivery org is run.
• Reports to VP, Delivery Operations
• You'll sit at the center of one of Mercor's most operationally intensive functions, with a direct line to strategic decision-making and a fast path to broader ownership as the org scales.

Responsibilities

• Strategic partnership: Act as a thought partner to the VP, helping set priorities, structure decisions, and prepare for key meetings, reviews, and offsites
• Cross-functional execution: Drive projects from strategy to execution, coordinating across Delivery, Recruiting, Ops, Product, and Finance to keep initiatives on track
• Operating rhythm: Build and maintain the operating rhythm of the org, including weekly business reviews, KPI tracking, OKRs, and leadership reporting
• Problem solving: Turn ambiguous problems into structured plans, diagnosing operational bottlenecks and proposing fixes across staffing, throughput, quality, and margin
• Executive communication: Prepare briefings, decks, and analyses for exec and board-level conversations
• Special projects: Own initiatives as they arise, including new program launches, process redesigns, vendor evaluations, and headcount planning
• Force multiplier: Serve as a trusted filter for the VP, triaging what needs their attention versus what can be delegated or resolved directly

Requirements

• 2–5 years of experience in a high-ownership operating role, such as chief of staff, business or strategy operations, management consulting, investment banking, venture, or a startup operating role
• Prior experience in human data, data annotation, RLHF, or AI training data operations
• Strong analytical skills; comfortable building models, structuring ambiguous problems, and drawing conclusions from data
• Excellent written and verbal communication; able to synthesize complex information into clear, concise recommendations
• A bias toward execution; someone who can move from "what should we do" to "it's done" without much hand-holding
• Comfortable operating in fast-changing, high-growth environments with shifting priorities
• A track record of excellent cross-functional collaboration, building trust and aligning stakeholders across teams and orgs

Skills

Required

• Bias toward execution
• Cross-functional collaboration
• Trust building
• Stakeholder alignment
• Building models
• Data analysis
• KPI tracking
• OKRs

Benefits

• Base Salary $180K – $230K • Offers Equity