Summit 7 Service Desk Analyst at Summit 7 in Huntsville, AL, USA
- Company: Summit 7
- Location: Huntsville, AL, USA
- Posted: Sep 17, 2026
- Type: Full-time
- Salary: $45,000 - $60,000
- Experience: 1+ years
Overview
This position is an in-office support role dedicated exclusively to Summit 7 Systems-related incidents, requests, and operational needs. Analysts in this role are expected to work onsite 4-5 days per week and will focus solely on Summit 7-specific environments, users, systems, and processes.
Job description
- This position is an in-office support role dedicated exclusively to Summit 7 Systems-related incidents, requests, and operational needs. Analysts in this role are expected to work onsite 4-5 days per week and will focus solely on Summit 7-specific environments, users, systems, and processes.
Responsibilities
- IT support relating to technical issues involving Microsoft's core business applications and operating systems
- Monitoring and support of Azure Backups
- Management of Exchange Online, SharePoint Online, Teams, OneDrive for Business, Cloud App Security, Intune, and Azure Active Directory
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, Wi-Fi, and security
- Basic remote access solution support: IPSEC & SSL VPN, Remote Desktop Services, etc.
- Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
- Consistently documenting changes and updates to client environments
- Communication with clients as required; keeping them informed of incident progress, notifying them of impending changes, and agreed outages
- Resolute dedication to unparalleled customer service.
- Fast turnaround of client requests.
- Ability to work in a team and communicate effectively.
- Ensure requests are routed to the proper resource to be resolved quickly and efficiently
- Escalate service requests appropriately
- Responsible for entering all time and expenses as they occur
- Continuous education, expansion, and refinement of technical knowledge, and credibility through industry standard certifications
- Enhancing customer relations
- Interpret and discuss information with others and regularly provide and recommend actions involving complex issues
- Demonstrate professional attitude with clients over the phone, on-site, and through emails to resolve all client requests/questions
- Other duties as assigned
Requirements
- Associate or bachelor's degree in computer science or MIS from a reputable institute OR one (1) years of IT or related experience. Special preference for service desk/desk side support.
- CompTIA Security+ Certification or ability to obtain within 30 days
- Candidate must be open to any shift, on-call rotations, and potential weekend work to support a 24/7 operation.
- Office 365 Administration
- Windows 11 Administration
- Incredible customer service skills
- Ability to work independently and a strong desire for personal and professional development
- Ability to identify and evaluate trends in industry best practices and policies
- S. citizen with the ability to pass an extensive background check
- Analysts must work onsite in the office 4-5 days per week
- Onsite presence is required to meet Summit 7's support expectations, collaborate in-person, and provide immediate technical assistance
Skills
Required
- Office 365 Administration
- Windows 11 Administration
- Incredible customer service skills
Benefits
- Excellent health/dental benefits from BCBS of Alabama (accepted nationwide through the PPO network)
- See into the future with our luxurious VSP vision benefits
- Prepare for the long-haul courtesy of our 401k with company matching
- Unlimited mobile phone plan
- 10 days' vacation, 7 days sick time
- Bonuses and salary increase potential via our certifications plan
- 45,000-60,000 per year
- Salary
- $45,000 - $60,000
- *Dependent upon qualifications