Customer Service Representative at Fortuna in Mather, CA, USA

Job description

• We are seeking a Customer Service Representative to join our on‑site Child Support Services call center, supporting parents, employers, and recipients with payment and account inquiries. This role requires strong customer service skills, comfort handling high‑volume inbound calls, and the ability to communicate clearly across phone, chat, and email.
• You'll work in a fast‑paced environment where professionalism, accuracy, and adaptability are essential.
• WORK SCHEDULE: Shift time is Monday- Friday from 9:15 AM to 6:00 PM

Responsibilities

• Manage high‑volume inbound calls from Parent Paying Support (PPS), Person Receiving Support (PRS), and employers.
• Registering PPS to make electronic payments. Informing Person Receiving Support (PRS), the options they have for receiving payments: EPC, bank account/direct deposit
• Informing Employers of the options for making payments for their employees who are ordered to pay child support Registering Employers to make electronic payments
• Handle customer inquiries via phone, chat, and email.
• Provide high-quality service by effectively understanding and addressing customer needs.
• Demonstrate professionalism and a friendly attitude while resolving customer issues.
• Adapt to ongoing policy and procedure updates within the team.

Requirements

• Must be a U.S. citizen.
• Strong computer and phone skills; proficiency in web-based applications.
• Excellent verbal and written communication skills.
• Ability to manage customer interactions with confidence and provide resolutions effectively.
• High School Diploma or GED required.
• Must be 18 years or older.

Skills

Required

• Strong customer service skills
• Strong computer and phone skills
• Proficiency in web-based applications