Service Advisor - Mercedes-Benz of Richmond at Murgado Automotive Group in Richmond, VA
- Company: Murgado Automotive Group
- Location: Richmond, VA
- Posted: Sep 17, 2026
- Type: Full-time
- Salary: $55,000 - $100,000 a year
Overview
Serve as the primary point of contact for customers during the service process Accurately document customer concerns and vehicle issues Provide clear explanations of recommended services and repair timelines Coordinate with technicians to ensure timely and high-quality service delivery
Responsibilities
- Serve as the primary point of contact for customers during the service process
- Accurately document customer concerns and vehicle issues
- Provide clear explanations of recommended services and repair timelines
- Coordinate with technicians to ensure timely and high-quality service delivery
- Maintain communication with customers throughout the repair process
- Ensure customer satisfaction and build long-term relationships
Requirements
- Strong interpersonal and communication skills
- Ability to multitask and thrive in a fast-paced environment
- Prior experience in automotive service or customer service preferred
- Working knowledge of vehicle systems and dealership operations a plus
- Professional demeanor and a commitment to excellence
- Valid driver’s license and clean driving record
Benefits
- Competitive compensation with performance incentives
- Comprehensive benefits package (medical, dental, 401(k), etc.)
- Paid training and career development opportunities
- Employee discounts on vehicles, parts, and services
- A supportive team environment and the prestige of working with a luxury brand
- Ready to elevate the service experience for Mercedes-Benz owners?
- Apply today and become part of a team that values professionalism, precision, and customer care.
- $55,000 - $100,000 a year
- This position's pay is largely performance based. If you pursue this career with excellence, you will absolutely be rewarded for it.
About Murgado Automotive Group
At Mercedes-Benz of Richmond, we pride ourselves on delivering an exceptional ownership experience that matches the prestige of the brand we represent. Our Service Department is the heartbeat of that promise—and we’re looking for a professional, customer-focused Service Advisor to help us keep it running smoothly.