Data Entry Career Navigator at Dynamic Workforce Solutions in Workforce Solutions East Texas - Workforce Solutions East Texas - Tyler, TX

Job description

• Reports to: Choices Lead
• Position Classification: Non-exempt
• Wage range: $19 - $21 per hour
• Primary Objectives of Position: The Data Entry Specialist provides critical support to Workforce Programs by accurately entering, updating, and maintaining participant information, program records, and reporting data. This role ensures that all data is complete, organized, timely, and accessible so the program can track outcomes, meet participant/compliance/audit requirements, and track/document delivery of compliant and high-quality services.

Responsibilities

• · Receives information and documents regarding customer eligibility and participation from Career Navigators.
• · Enters information received into the WIT/Case Management system(s) per program procedures and timelines.
• · Responsible for opening, maintaining, and closing customer files in both the WIT/Case Management and SharePoint systems.
• · Reviews forms/documents received for accuracy and completeness before entry.
• · Achieves acceptable accuracy rates for data entry and file maintenance.
• · Maintains digital filing systems to ensure records are organized and easily retrievable.
• · Performs regular self-audits to identify errors, missing information, or inconsistencies.
• · Updates existing records as new information becomes available.
• · Assures electronic case files meet or exceed programmatic requirements.
• · Protects confidential information in accordance with program policies and state/federal privacy regulations.
• · Communicates with staff to clarify unclear information or request missing documentation.
• · Maintains SharePoint as needed to accurately track and maintain file status and to assure file retention guidelines.
• · Assists with administrative tasks such as scanning, copying, and preparing documents.

Requirements

• Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity and recruiting experience.
• Education: Bachelor's degree in social services, Human Resources, Communications, Business, or equivalent
• experience is required.
• Experience: Minimum of two years' experience in staffing, recruiting, or workforce development with at least one years' experience working with computer systems for data entry and data review required.
• Previous workforce experience and/or case management experience preferred. Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills.
• Skills/Abilities: Ability to understand and apply program policy; ability to work effectively in a fast paced environment; strong organizational skills; strong familiarity with regulatory entities and their laws, policies, and guidance; ability to effectively read and interpret written procedures; ability to prepare routine reports; ability to enter data into computerized system; ability to maintain files in compliance with programmatic guidelines; skills in dealing with customers (internal and external) using Extreme Customer Service.
• Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Skills

Required

• Extreme Customer Service focus
• Learning orientation
• Communication proficiency
• Teamwork orientation
• Technical capacity
• Recruiting experience
• Strong organizational skills
• Ability to prepare routine reports

Benefits

• Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance