Customer Service Rep at Dynamic Workforce Solutions in Green Country-OK - Green Country- Tulsa County 14002 East 21st Street, Suite 825 Tulsa, OK 74134

Job description

• EXPERIENCE EXTREME CUSTOMER SERVICE
• Are you outgoing and interested in helping others? In this role, you will serve as the first point of contact for all customers seeking Workforce Center services. You will be able to assist these customers in accessing the information and services they need. You will also facilitate training sessions for customers in alignment with program goals.

Responsibilities

• You will provide basic information and direct customers to destinations in an appropriate, timely and efficient manner. You will need to understand basic operational processes to proactively anticipate the programmatic services customers will be seeking.
• You will assist customers in accessing resources to secure employment, training or other supportive services to attain self-sufficiency.
• You will address the unique needs and barriers of customers and create and maintain an environment of inclusion for all participants by making customer referrals to appropriate workshops, assessments and internal programs while ensuring equitable access for all individuals regardless of needs or barriers.
• Using computers and printed materials, you will assist customers in accessing websites and state systems for labor market information, relevant job search information and other resources for developing job leads.
• You will deliver training in various classroom formats, using relevant training materials and a variety of media to address the individual needs of learners, and will select or develop teaching aids.
• You will organize training venues, logistics and accommodations, and maintain accurate records, including training schedules and attendance and any required system documentation.

Requirements

• Education: Bachelor's Degree in Education or Social Work or related field or equivalent experience required.
• Experience: Minimum of 2 years' customer service experience and two years' experience in training and public speaking for a diverse audience required.
• Skills/Abilities: Ability to create or modify training material and develop practical application exercises related to required training material strongly preferred. Working knowledge of Workforce Service programs required. Must possess excellent verbal and written communication skills as well as proficient computer skills. Workforce Service experience or demonstrated ability to serve diverse populations required. Prefer working knowledge of all applicable local Workforce Service programs. Familiarity with applicable federal, state and local laws and regulations preferred. Ability to multi-task in a fast-paced environment with proven competency in handling stressful situations required. Strong listening and problem-solving skills. Ability to work independently with minimal supervision and effectively as part of a team. Excellent interpersonal skills and Extreme Customer Service orientation.
• Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Skills

Required

• Proficient computer skills
• Excellent interpersonal skills
• Extreme Customer Service orientation

Preferred

• Develop practical application exercises