Customer Service Rep at AHU Technologies Recruitment in DC-Washington-20009

Job description

• Customer Service Representative – Cashier
• Complete Description:

Responsibilities

• This position is in the Client, Client, The incumbent performs a variety of customer related duties for Client as a teller by responding to customer inquiries and concerns and receiving and depositing revenue and receipts for all the District of Columbia Government agencies. Duties include, but are not limited to:
• · Clearly, accurately, and concisely explains to customers outcomes of any research performed to resolve customer issues or to resolve and accept correct pay amounts. Explains processing timeframes, possible delays, and additional fees and costs.
• · ·As the first point of contact, the incumbent is responsible for providing courteous and timely customer service to the various customers serviced by the Client. Provides information about all services available.
• · ·Scans documentation and payments into multiple systems.
• · ·Responsible for processing cash items, disbursing cash monies, reconciling documents, registering totals, and preparing processed cash, checks, money orders and credit cards for deposit.
• · ·Examines documents presented for payment from the public and explains involved and changing regulations. May reject documents presented and/or refers to appropriate agency representative or manager when customer cannot resolve problem.
• · ·Obtains payments and performs daily reconcilement of monies received to customer presented documents.
• · ·Receives and processes bulk depositions, proofs and validates receipts collected to journal entries received and reconciles discrepancies. Reconciles daily transactions to locate and correct errors and then balances to finalize daily reconciliation report.
• · ·Performs other duties as assigned.

Requirements

• · ·Practical knowledge of collection and deposit methods, equipment, procedures, and techniques used in accounting and reconciliation activities to validate and obtain proof of information provided.
• · ·Practical knowledge and understanding of the laws, regulations, guides, and precedents, deadlines, etc. of all District agencies originating payment documents sufficient to interpret and apply to a variety of receipt sources for collection purposes.
• · ·Technical knowledge of uniform commercial codes governing negotiable instruments cash security procedures and ability to follow procedures under pressure situations.
• · ·Skill in accurately handling large sums of monies, mentally computing the difference between amount due and monies received; and recognizing counterfeit currency.
• · ·Skill in working with Microsoft Office Suite to include Outlook, Word, and Excel.

Skills

Required

• Courteous and timely customer service
• Attention to detail
• Flexibility

Benefits

• Compensation: $20.00 - $23.00 per hour